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2.7 Based on 26 reviews
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I have a vacation coming up and I thought I'd try out my new Costco Executive membership discounts and rent a car through Costco Travel. HA! Costco Travel is at least $100 MORE than booking with Budget on my own without even being a member of Budget's program. Alamo gave me the exact same rate just by me looking online, again with no membership of any kind. Costco travel discounts are not even a joke; they just don't exist (at least for... Read more

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My family has taken our son to Disneyland almost every year since he was one. This was going to be our second son’s first trip to disneyland. We had booked a vacation package through Costco Travel to stay at the Carousel, a good neighbor resort. When I called to make a payment on the trip, I was informed that the is closing and that the date was no longer available. Our trip was around Thanksgiving, and now my family is left without a hotel to... Read more

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We booked the Princess cruise through Costco travel on May 29th, 2016. The cruise date is November 26th, 2016. According to the terms and conditions of the Princess cruise, Section 6, cancellation that occurs 75 days+ prior to the departure date of Princess is fully refundable (link to Princess cruise terms and conditions http://www.princess.com/legal/passage_contract/pcl.html). We canceled our trip through Costco travel by phone on August 3rd;... Read more

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When I found my vacation package price drop almost $900 weeks later, after hours phone waiting and conversation, Costco travel can do nothing except tell me $200/ppl charge for any change in airline. That means I can choose either lost almost $1000 for my Thanksgiving vacation or $200x3=$600 penalty for any change or cancellation..... What will you do? I will avoid Costco travel in the future!! Although I don't like Expedia travel either, it... Read more

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Booked costco travel for the first time. Everything went smoothly until we arrived at the Kaanapali Alii hotel in Maui. We booked two rooms with ocean views on the same floor 10 months in advance. One room was a partial ocean view and the second room was at best a peekaboo view if you stood at the very corner of the lanai. My complaint to management was answered with "if you can see the pool, it's an ocean view room." AND "You can upgrade to an... Read more

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I had a booking in jan 28 for $257 and costco did something to change that at Budget rentals to 287 just before 4 days of pickup(july 12). When i called Budget they say you called us to changed, when i never attempted to reach out them. Also i got an invoice on July 8 the morning and they are saying change was made at july 8th night, such a baseless explnation. I have sent the old invoice to budgetdocuments@avisbudget.com and even after 24hrs... Read more

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Costco uses Avis as on of the four rental car agencies it recommends. This turned out to be THE WORST RENTAL CAR AGENCY I Have ever delt with! I alway thought that Costco had such high standards about what companies and products it promoted??? I was wrong! Avis has the worst customers reviews I have ever seem and experience with them was horrible! I guess I can't trust that Costo is looking out for it's members! Read more

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Horrible experience with Costco travel. We booked a vacation with them at universal Orlando and the hotel was awful. Improper conditions and unsafe first of all . I took pictures of what we found , how the room is looking like. I'm wondering if someone from Costco corporate is going to inspect or to check on the hotel before they make an agreement with them. We purchased the vacation through Costco just because we know they offer quality. So... Read more

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The customer service rep from Avis coaxed us in making payment when we called to get the best deal on car rental on our first call. After 2 days Avis had a special running for the holidays that we recieved an email so we called back in but the customer service rep and supervisor were so rude and did not provide any help. They refused to help us in any manner, were not able to match their own price that they had advertised and charged us $50... Read more

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Never, never use costco travel. Not only is it a rip off, their customer service sucks and the staff is just ***. Amoung other things. They signed me up for a tour package with my wheelchair bound child on buses that don't accept wheelchairs. David Logan, bklyn ny Read more

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