Costco Travel - Invoice altered by Costco-Budget without my request
I had a booking in jan 28 for $257 and costco did something to change that at Budget rentals to 287 just before 4 days of pickup(july 12). When i called Budget they say you called us to changed, when i never attempted to reach out them.
Also i got an invoice on July 8 the morning and they are saying change was made at july 8th night, such a baseless explnation. I have sent the old invoice to budgetdocuments@***.com and even after 24hrs their customer care hasnt received it when i got an acknowledgement from them, such a weird system , phew !!!
The biggest worry was customer care was never trusting my words when said i never called and pointed out the invoice generated at AM when they said changes made at PM on same day.
Please beware of this scam and make sure you have your old invoice physically saved somewhere by the time you make change. Never expected this from such big names like C
Reason of review: Poor customer service.
Monetary Loss: $30.
Preferred solution: Full refund.
Costco Travel Pros: Website.
Costco Travel Cons: Poor customer service, Poor and incorrect information given poor customer service, Deceptive pricing practices.
Location: Phoenix, Arizona
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