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Five months ago I booked a vacation at an all exclusive resort at Playa del Carmen in Mexico, travel dates from 11/24-11/29. My birthday escape. We were informed yesterday by Costco that our resort’s main pool will be closed and under construction during our entire...
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1.0
#1133085
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After reading all the complaints and few resolutions, against Costco travelers I know I'm just expressing myself. I booked a group cruise of 26 people with Royal Caribbean through Costco. My unpleasant experience started early on, but before we sailed it was horrible....
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2.3
#1132636
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Rented a car through Costco tavel in March 2017 for travel in May. Got off a plane and headed to pick up the rental car. NO CAR there for me. Spent a considerable amount more from another agency. Costco was supposed to refund the difference and never did. Phoned and...
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1.0
#1128177
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Costco Travel - Great

Costco Travel
#1123858
3.5
Details
Got seats assigned for flight
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Costco Travel - Car rental Costco/avis

Costco Travel
#1077101
I rented a car from Avis/Costco a few months ago the Costco advertisement clearly stated unlimited mileage. WHEN I arrived at the airport to pick up the car the rep for avis stated that there was a 30 cents per mileage fee. I called avis to complain and they stated that they could not do anything about it.
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Costco Travel - Poor choice of rental car

Costco Travel
#1071567
1.1
Details
I am in rental car line by Budget at BOS Inter airport to pick up my car and literally 50 people are ahead of me!! Already spent an hour to puck up a car that I reserved four weeks ago. People on the line told me that Budget/Avis in BOS are always like this. So I don't know why Costco is doing business with them!! So disappointed
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Costco travel no reliable!! Don't book

Costco Travel
#1058019
1.0
Details
I have book several packages until my last vacation my flight from Miami to cancun was cancelled!!! Do to weather call them they said there was nothing they can do meaning I will lose one day with hotel my transportation !! Will not book again !!!
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I purchased a trip for my cousin paying $4,500 for their 7 day stay in Hawaii. When they get to the Hyatt Regency Maui Resort, the resort requires a $450 cash deposit for incidentals. I trusted Costco to buy the package, but it doesn't include a $32 a day resort fee...
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2.0
#1122418
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Odds are if you are reading this, it's too late. Please, please read the terms and conditions of your contract BEFORE you pay a penny. Let me repeat myself and yell: READ THE TRMS AND CONDITIONS OF YOUR CONTRACT. The majority of the issues in the Costco forum are...
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Anonymous
Anonymous

I would highly advise anyone looking to make a trip with Costco Travel to call them. Even if you do not wish to book with costco you can easily run any vacation plan by them t...

#1118329
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We booked flight, car and hotel for our honeymoon. The flights were on time, the car rental was nice and friendly. The Sheraton in Kona was pretty bad! We went 4 nights without hot water. The first night we complained and they said they'd send a repairman. Next night,...
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Anonymous
RedneckBob

In less than 60 seconds and 5 clicks I found many reports that match your experience or worse. Did you research prior to going and did you read the terms of your contract?

4.1
I liked
  • Using costco travel was easy
I didn't like
  • Tavel package it was not what is suppose to be
#1103027
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Costco Travel = bad! We booked travel on July 28, 2017. I was charged $3273.63 for the trip. The travel was planned for September 5, 2017 through September 10, 2017. Due to Hurricane Irma in the Carribbean, we were forced to cancel this travel on September 1, 2017. We...
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Anonymous
RedneckBob

If you didn't read the terms of your contract prior to handing over money, you should it now:VACATION PACKAGE CANCELLATIONS – Cancellation of your vacation package will result...

Anonymous
RedneckBob

Sorry:VACATION PACKAGE CANCELLATIONS – Cancellation of your vacation package will result in supplier fees, if applicable. Cancellation of the flight(s) portion of your vacatio...

1.5
#1101603
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Costco cancelled my December vacation for St. Martin due to the extensive damage to the resort. They charged me a $400 cancellation penalty and said it was an airline fee. I told them I booked my package with Costco not American Airlines and they should not partner...
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Anonymous
RedneckBob

If you did not read the terms of your contract prior to handing over money, then you should read them now:VACATION PACKAGE CANCELLATIONS – Cancellation of your vacation packag...

1.7
#1098655
Reply to reviews
Jessica, the supervisor I spoke to told me that they could not waive the $400 fee because it was coming from the airline. I said that they could waive the fee to me and recoup from the airline since I booked through Costco and they partner with the airline. She said we...
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Anonymous
RedneckBob

Either of you read the terms and conditions of your contract prior to paying?VACATION PACKAGE CANCELLATIONS – Cancellation of your vacation package will result in supplier fee...

Anonymous
Robin G

The same thing happened to me, only my hotel told Costco they would be closed indefinitely due to the extensive damage. I too told them that this penalty is outrageous and th...

1.0
I didn't like
  • Worst customer service and problem resolution
#1098140
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Booking a cruise for 15 people, nearly $24,000... Agent quoted me prices for all the cabins... Spent nearly 2 hours on the phone, got all the way to end... Call dropped. The agent left me a VM with the confirmation numbers stating to call back and everything was "DONE"...
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1.0
#1097007
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