We have rented three separate times in the past month through Costco Travel. Two were through Budget; one through Enterprise. The Enterprise experience was as expected: vehicle available on time, clean, and the transaction went smoothly. We even picked the vehicle up...Read more
wasted an hour trying to book a Disneyland vacation package. Kept getting an error that stated "Sorry, there is a problem in processing your request. The component you selected is no longer available. Please start over and try again." Well I did this 3 times and got...Read more
This is actually an FYI for the Costco travel team about my experience with Enterprise. i booked a full size car for a road trip. The website shows and says, Cadillac XTS or similar, which according to Enterprise could be a Chrysler 300 or a Mercedes model. My...Read more
- Using costco travel was easy
Costco Travel - Car rental Costco/avis
I rented a car from Avis/Costco a few months ago the Costco advertisement clearly stated unlimited mileage. WHEN I arrived at the airport to pick up the car the rep for avis stated that there was a 30 cents per mileage fee. I called avis to complain and they stated that they could not do anything about it.
Costco Travel - Poor choice of rental car
I am in rental car line by Budget at BOS Inter airport to pick up my car and literally 50 people are ahead of me!! Already spent an hour to puck up a car that I reserved four weeks ago. People on the line told me that Budget/Avis in BOS are always like this. So I don't know why Costco is doing business with them!! So disappointed
Costco travel no reliable!! Don't book
I have book several packages until my last vacation my flight from Miami to cancun was cancelled!!! Do to weather call them they said there was nothing they can do meaning I will lose one day with hotel my transportation !! Will not book again !!!
Costco Travel Car Rental Booking Review
Booked SUV with Costco travel for enterprise, but no car was available an hour after reserved pickup time. Was told to wait an hour and maybe one would become available. Costco re-booked me with Avis. Arrived at Avis and was told no vehicles available until aftet 1pm (4 hours later).
Bought Costco package with casa magna and the minute we arrived felt like Costco customers were treated differently. They wouldn't let us look at other rooms and they were small and average. Pool was very relaxing and that staff friendly. Front desk was rude and not...Read more
I didn't like
- Lack of resort communication
We arrived at OAK at 2 am (ET - 11 pm local). We were exhausted - as was our 6 year old. We just wanted our car but there was a HUGE line of people waiting. It wasn't moving. a man was at the counter for over an hour already waiting for a car. apparently Budget...Read more
We booked our 30th cruise recently with Costco and our LAST. We require early or preferably My Time Dining for health issues. The Agent said that they will do that and claimed he even call the cruise lines to verify. Last week friends cleared the so called wait list to...Read more
I didn't like
- Customer service competancy
Renting a car with Avis through Costco travel is a big big mistake I showed up to pick up my car at the Embassy Suites La Jolla and there was no one at the Avis counter I call Avis and spoke to someone in OK who said absolutely nothing I asked for a manager and he just...Read more
I booked a flight to Maui leaving from San Antonio and paid $1,200 extra per ticket for a first class upgrade. Our outbound flight was cancelled and we were re-routed to Maui via Salt Lake City and Seattle in coach. I contacted Costco Travel and requested a refund of...Read more
Depending on who you talk to, you always get different answers. I booked a vacation for 2, as I am a Costco member. Booked this vacation months in advance. I decided to check on my reservation periodically to make sure everything was looking good, as this trip was...Read more
I didn't like
- I am very unhappy because of service
I booked an all inclusive trip with airfare for 4 to Cancun through Costco travel. The prices vary depending on when you leave during the day. I booked an early flight at 6 am which cost about $500 more per person than one that left at 12 midnight the next day. I get a...Read more
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