Five months ago I booked a vacation at an all exclusive resort at Playa del Carmen in Mexico, travel dates from 11/24-11/29. My birthday escape. We were informed yesterday by Costco that our resort’s main pool will be closed and under construction during our entire...Read more
After reading all the complaints and few resolutions, against Costco travelers I know I'm just expressing myself. I booked a group cruise of 26 people with Royal Caribbean through Costco. My unpleasant experience started early on, but before we sailed it was horrible....Read more
Rented a car through Costco tavel in March 2017 for travel in May. Got off a plane and headed to pick up the rental car. NO CAR there for me. Spent a considerable amount more from another agency. Costco was supposed to refund the difference and never did. Phoned and...Read more
Costco Travel - Great
Got seats assigned for flight
Costco Travel - Car rental Costco/avis
I rented a car from Avis/Costco a few months ago the Costco advertisement clearly stated unlimited mileage. WHEN I arrived at the airport to pick up the car the rep for avis stated that there was a 30 cents per mileage fee. I called avis to complain and they stated that they could not do anything about it.
Costco Travel - Poor choice of rental car
I am in rental car line by Budget at BOS Inter airport to pick up my car and literally 50 people are ahead of me!! Already spent an hour to puck up a car that I reserved four weeks ago. People on the line told me that Budget/Avis in BOS are always like this. So I don't know why Costco is doing business with them!! So disappointed
Costco travel no reliable!! Don't book
I have book several packages until my last vacation my flight from Miami to cancun was cancelled!!! Do to weather call them they said there was nothing they can do meaning I will lose one day with hotel my transportation !! Will not book again !!!
I purchased a trip for my cousin paying $4,500 for their 7 day stay in Hawaii. When they get to the Hyatt Regency Maui Resort, the resort requires a $450 cash deposit for incidentals. I trusted Costco to buy the package, but it doesn't include a $32 a day resort fee...Read more
Odds are if you are reading this, it's too late. Please, please read the terms and conditions of your contract BEFORE you pay a penny. Let me repeat myself and yell: READ THE TRMS AND CONDITIONS OF YOUR CONTRACT. The majority of the issues in the Costco forum are...Read more
We booked flight, car and hotel for our honeymoon. The flights were on time, the car rental was nice and friendly. The Sheraton in Kona was pretty bad! We went 4 nights without hot water. The first night we complained and they said they'd send a repairman. Next night,...Read more
Costco Travel = bad! We booked travel on July 28, 2017. I was charged $3273.63 for the trip. The travel was planned for September 5, 2017 through September 10, 2017. Due to Hurricane Irma in the Carribbean, we were forced to cancel this travel on September 1, 2017. We...Read more
Costco cancelled my December vacation for St. Martin due to the extensive damage to the resort. They charged me a $400 cancellation penalty and said it was an airline fee. I told them I booked my package with Costco not American Airlines and they should not partner...Read more
Jessica, the supervisor I spoke to told me that they could not waive the $400 fee because it was coming from the airline. I said that they could waive the fee to me and recoup from the airline since I booked through Costco and they partner with the airline. She said we...Read more
I didn't like
- Worst customer service and problem resolution
Booking a cruise for 15 people, nearly $24,000... Agent quoted me prices for all the cabins... Spent nearly 2 hours on the phone, got all the way to end... Call dropped. The agent left me a VM with the confirmation numbers stating to call back and everything was "DONE"...Read more
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