Submit ›
or
2.6 Based on 34 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Hotels and airline accommodations 3
    • Personalization of my trip 1
    • Website 1
  • Customers don't like
    • Poor and incorrect information given poor customer service 5
    • Customer service 4
    • Poor customer service 3
Advanced
search
loading...
More Less
Costco Travel:  a potential Bait and Switch Car rental????
1 of 4

I have tried three times to book a car through Costco car rental online reservations. Each time, I choose the car, go through the booking process, and check all the details (including, of course, the final price with all taxes, etc.) before hitting "confirm". As soon as I hit the "confirm" button, I get a pop-up message that says that my reservation is confirmed, BUT, it also says that the price has changed. When I check my email reservation... Read more

Was this review helpful? 0 0

I have tried to get a deal on a car rental with Costco for Bremerton or Port Orchard, Wa for about 2 months. When I compare Costco to other bookibg sites, Costco is the same price and sometimes even higher. I have saved money in the past, but not this time! I emailed customer service about this, but they didn't even bother with a response. Poor way to impress customers!

Add comment

We have had amazing experience with Costco Warehouse for years and so we decided to book our Alaska vacation through costco travel. We spent a great deal and checked on various things including cuisine prior to booking. Unfortunately we has a terrible on-board food experience and being on the cruise ship we were locked. We returned and shared our experience with Costco travel. Unfortunately the customer service mentioned that there was no... Read more

Was this review helpful? 0 1

Day 1. Received flyer from Costco for a Wine Cruise. Sign up to start at 10am. I called at 10 am and was told it wasn't available except without the perks at a higher price. Placed my concerns of bait and switch aznd didn't book. An hour later received call saying it was available and given a number to call. Called and again told it wasn't available. Played phone message to person I spoke to and all olf a sudden it was available. Last payment... Read more

Was this review helpful? 0 0

I booked a Royal Caribbean cruise through Costco Travel because I falsely assumed that Costco Travel and Costco Warehouse are run by the same people (after all, I get good service from shopping there). BIG MISTAKE. Everything was going well until checkout/pay. Once I clicked submit order (charge to card), it didn’t load. I had no choice but to exit out of the page. The website had this same problem from 11:30pm-10:00am the next day. Finally when... Read more

Was this review helpful? 0 0

I book a family trip to visit my dying grandmother on Oahu and to attend my cousins wedding. This is the second time we used Costco for this kind of trip. We went last June to attend a friends wedding and were faced with a couple issues that made me miss out on several hours of my vacation. Ultimately I resolved all the issues on my own without the help of Costco travel. Thinking this was a fluke or minor mistake I just went ahead and don't... Read more

Was this review helpful? 0 0

I had several issues with costco travel most recent: went online yesterday to book a vacation. Wouldnt allow for unknown reason after several attempts found out the address was incorrect somewhere. Today called customer service since yesterday they were closed waited on hold 33 minutes first time still issues went back online to book the price went up called again since they held the reservation after i book find out there is additional charge... Read more

Was this review helpful? 0 0

Purchased a Costco online car rental package using Budget Car Rental Company. The agreement was for me to pick up the car at Seattle International Airport and pick it up on Sept 2nd 2016 and return on Sept 13th. arrived at rental facility to pick up the car at 11:20 PM and was greeted by a line of 45 people waiting to get a car and only two employees working behind the counter. I waited 3 hours and the line was still backed up and not moving.... Read more

Was this review helpful? 0 0

We rented an Avis car through Costco Travel. Avis was the worse experience we have ever had. The Agent in West Allis, Wisconsin, Carl Crunbliss was an arrogant, pompous, rude ***. We weren't treated very well when we picked up the car, and even worse when we returned it. Really not Costco's fault, but maybe Costco should drop this place. Will never rent from Avis again!!!

Add comment

I have a vacation coming up and I thought I'd try out my new Costco Executive membership discounts and rent a car through Costco Travel. HA! Costco Travel is at least $100 MORE than booking with Budget on my own without even being a member of Budget's program. Alamo gave me the exact same rate just by me looking online, again with no membership of any kind. Costco travel discounts are not even a joke; they just don't exist (at least for... Read more

Was this review helpful? 0 3
Did not find what you were looking for?
 
×
You are reading about Costco Travel.
Filing a new complaint about
×