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2.6 Based on 36 reviews
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  • Customers like
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    • Poor and incorrect information given poor customer service 5
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Booked budget rental through Costco travel , during the day of renting budget won't honor the rate given by Costco travel . When called Costco, agent refused to help saying that location is budget emergency location and they are independent entity . After requesting to talk to supervisors the last be gets disconnected and didn't get a call back.

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I had contracted a rental vehicle through Costco Travel for a light pickup truck to move a kitchen table and chairs, for rail shipment, while traveling to California. These items belonged to my girlfriend's mother who had passed-away, and they had sentimental value. Well, the light truck was dirty (still had dirt caked in the bed of the pickup) and, although we had a contracted rate and declined all additional attempts to sell us products and... Read more

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Im sitting here reading all these horrible reviews and im shocked. I have been using Costco Travel for 15 years. I used them to rent cars book vacations and rent hotels. I have never had a problem that wasnt solveable way beyond my satisfaction. So im confused. How is it that allll these people have been ripped off by Costco and I have been well taken care of every single time I book? I have had so maby positive experiences that this site sounds... Read more

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Cannot explain, how brutal the Costco travel customer service is. Please do not book your vacation through Costco travel, they ruin your vacation. I decided to add my review based on my experience. They allocated cheap hotels and put you on waiting when you are at vacation place. We traveled to Hawaii as a family. Costco Travel is still very young, not well researched and totally sucked. This business venture was not thought out well. Don't get... Read more

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Costco Travel:  a potential Bait and Switch Car rental????
1 of 4

I have tried three times to book a car through Costco car rental online reservations. Each time, I choose the car, go through the booking process, and check all the details (including, of course, the final price with all taxes, etc.) before hitting "confirm". As soon as I hit the "confirm" button, I get a pop-up message that says that my reservation is confirmed, BUT, it also says that the price has changed. When I check my email reservation... Read more

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I have tried to get a deal on a car rental with Costco for Bremerton or Port Orchard, Wa for about 2 months. When I compare Costco to other bookibg sites, Costco is the same price and sometimes even higher. I have saved money in the past, but not this time! I emailed customer service about this, but they didn't even bother with a response. Poor way to impress customers!

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We have had amazing experience with Costco Warehouse for years and so we decided to book our Alaska vacation through costco travel. We spent a great deal and checked on various things including cuisine prior to booking. Unfortunately we has a terrible on-board food experience and being on the cruise ship we were locked. We returned and shared our experience with Costco travel. Unfortunately the customer service mentioned that there was no... Read more

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Day 1. Received flyer from Costco for a Wine Cruise. Sign up to start at 10am. I called at 10 am and was told it wasn't available except without the perks at a higher price. Placed my concerns of bait and switch aznd didn't book. An hour later received call saying it was available and given a number to call. Called and again told it wasn't available. Played phone message to person I spoke to and all olf a sudden it was available. Last payment... Read more

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I booked a Royal Caribbean cruise through Costco Travel because I falsely assumed that Costco Travel and Costco Warehouse are run by the same people (after all, I get good service from shopping there). BIG MISTAKE. Everything was going well until checkout/pay. Once I clicked submit order (charge to card), it didn’t load. I had no choice but to exit out of the page. The website had this same problem from 11:30pm-10:00am the next day. Finally when... Read more

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I book a family trip to visit my dying grandmother on Oahu and to attend my cousins wedding. This is the second time we used Costco for this kind of trip. We went last June to attend a friends wedding and were faced with a couple issues that made me miss out on several hours of my vacation. Ultimately I resolved all the issues on my own without the help of Costco travel. Thinking this was a fluke or minor mistake I just went ahead and don't... Read more

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