Costco Travel
Reviews and Complaints
Don't rent from Enterprise Car Rental
- Costco travel is a good service
Rental car
Condescending ***
Horrible! Don't book anything with Costco Travel!
Question before I book
If I book a cruise and the price of the cruise for 2019 drops in price on the cruise line website Will Costco Travel honor the cruise line price as long as it is before final payment and is there a fee Costco charges to do so.
If I book a cruise and the price of the cruise for 2019 drops in price on the cruise line website Will Costco Travel honor the cruise line price as long as it is before final payment and is there a fee Costco charges to do so.
If I book a cruise and the price of the cruise for 2019 drops in price on the cruise line website Will Costco Travel honor the cruise line price as long as it is before final payment and is there a fee Costco charges to do so.
Car Rental was Easy
- Ease of the transaction
A Costco special offer Respresentative hung up on me
I received a call from a Costco special promotional offer resprsentative. The representative was courtesous and very gracious, who then transferred me to a what i can only guess was a manager, since the promotion only accommodated 2 adults and 2 children under 4.
I explained that i traveled with 7 adults (all family members). Once, i asked how long i had to purchase this promotion (as I needed to confirm with the adults), if this was something they wanted to do) the 2nd rep explained i had only until the end of this call. As I begin to explain that i could not do it now without consulting my companions (no time during the call did was it told that had one opportinity to decide), before, I could finish my sentence, the rep hung up on me.
I have been a customer of Costco for over 20 years. And only accepted the call, because of how I valvue Costco's customer service and reputation, but tnis experience has left a very poor taste in my mouth and i will now probably never use Costco Travel.
Expensive like ***
Enterprise: rent a car without spare tire
- No problem with costco travel
- Problem is enterprise rent-a-car
One star review
Rental Car
Please, at least get a different guy, he used hangs up on me
Costco recommends horrible hotel at the Pueblo Pacifica
Bad communication
we booked a two region vacation package thru Costco to Hawaii. everything that was out of the ordinary while booking online Costco highlighted in red so I could make sure that I got what I wanted, except my inter island flight.
in their package included is a night flight. so i assumed i would have my room until the night or they would have highlighted it in red just like everything else they did. But they did not so now I have to pay an additional $200 so we don't have to stay in the lobby with all our suitcases and 3 children for the day. and Costco's rep's response when i called them and asked about this was "no one is forcing you to stay in the room and pay" .
This is not the treatment I expected from Costco. i am not sure I will use them again and I caution anyone else who is thinking about using them.
Budget rent a car on Kauai will wast your time.
I waited, and paid for, 24 minutes for my vehicle to be washed even though there were similar cars in the lot. They don’t have enough employees.
I frequently rent cars in Kauai and haven’t had this problem with other rental car companies. Alamo sent me
to a row of many cars and let me pick one and immediately leave. Enterprise twice has let me pick up graded cars for the same price. Budget customer care is a joke.
They offered my a $20 coupon on a future rental car if I entered my credit card info.
No thanks. For a similar price I could have rented from Alamo and wished I had.
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Would you be so kind as to state whom you spoke to (if you can recall), when the call was made (date and time or the best you can recall) OR a confirmation number associated with the booking? (Starting with C or A depending on your country of residence. please do NOT post your membership number)