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We have rented three separate times in the past month through Costco Travel. Two were through Budget; one through Enterprise.

The Enterprise experience was as expected: vehicle available on time, clean, and the transaction went smoothly. We even picked the vehicle up the day before for a special rate so we could get on the road early the next morning. As for Budget 1) The vehicle reserved wasn't available. 2) Budget is willing to find a car - but it takes 3-4 hours.

(Why didn't they do this the day BEFORE??) 3) Budget's website indicates vehicles that don't exist. Even when I contacted the Costco Travel '800' number, the Customer Service Rep kept insisting that the website has the car - I am telling you THERE IS NO CAR!!! 4) The cars are filthy. Even my kids refused to ride in the car till we had it cleaned...

5) Vehicle is not always filled with gas. I realize we return the gas tank at the same level as it was when we rent it. This is another thing that needs to be done - I just want to get on the road. Budge has a very casual attitude about the vehicles not being available.

They do not realize that people have made plans - hotels, etc. We almost lost our hotel reservation, as we didn't reach our destination at the expected time. (We arrived 4 hours late.) As a result, we had to stay a day longer at our destination, adding costs to our trip. We almost did not get back to start the work week, which impacted our work.

But Budget didn't care...

and from Costco Travel's reaction, neither did CT. CT put on hold for 25 minutes and finally hung up.

Reason of review: Poor customer service.

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