Costco Travel: a potential Bait and Switch Car rental????

4 of 54 Costco Travel reviews

I have tried three times to book a car through Costco car rental online reservations. Each time, I choose the car, go through the booking process, and check all the details (including, of course, the final price with all taxes, etc.) before hitting "confirm". As soon as I hit the "confirm" button, I get a pop-up message that says that my reservation is confirmed, BUT, it also says that the price has changed. When I check my email reservation confirmation, the price has gone up by 65%! (from 206.00 to 348.93). This has happened each time I tried, and with different car types.

They clearly and unambiguously state that there are cars available at a specific rate, and only upon confirmation of the booking do they disclose that the rate is NOT what they quoted, but will be an additional $142.00! That's not minor discrepancy. That is a classic example of a bait and switch scheme, in which a company advertises a low price for a product or service that is in low supply or not available.

Had this happened once, I would believe that it was just an unfortunate case of bad timing, and that I missed out on the lower price. But since this happened every time I tried to book, it is clear that they continue to advertise a price that they cannot or will not honor.

This review is a subjective opinion of a user.
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More Review Details

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  • What I liked
      No items
  • What I disliked
    • Price change after confirmation
    • Unable to contact customer service

Reason of review:
Pricing issue
Preferred solution:
Deliver product or service ordered
Monetary loss:
$142
Product or service
Costco Car Rental
Review category
Travel Agencies
review #919190 by

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