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Costco Travel - Booking nightmare

Became a Costco member to book a cruise with three other families. Every time I went on the site, my reservation changed. Actually one time it even disappeared. Going through all the anxiety of making sure our vacation stayed active was enough stress to send a person to the crazy house. Never again!
1.9
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Costco Travel Cruise Booking
#1247173
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It took about two hours on the phone with a Costco representative to book a cruise.Every time I asked her for additional cruise information, she put me on hold for at least 10-15 minutes. Tried to call today, the recording says the wait time is over half an hour....
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Costco Travel Cruise Booking
#1205923
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I'm very frustrated that Costco travel is charging more than the direct cruise line for a cruise. Has anyone has noticed that cruises prices (Carnival) seem to be quite a bit higher via Costco Travel. Exact same cruise can be found for hundreds less booking direct....
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Costco Travel Cruise Booking
#1192469
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Phoned Costco travel help line to book a cruise for some reason twice when reaching a travel agent I was disconnected. Phoned again and I got a travel agent and there was a bit of a language problem so I had to repeat everything multiple times no problem with that. The...
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Costco Travel Cruise Booking
#1179407
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Costco Travel - Costco is the best for booking a cruise

Costco has the best customer service when it comes to helping with a cruise I give them a 10 star rating
5.0
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Costco Travel Cruise Booking
#1171619
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Costco Travel Website info was faked

Booked cruise twice online, but at the end it became unavailable and ask you to call Costco Travel, and they started to sale you something else. Dishonest merchant!
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Costco Travel Cruise Booking
#1149242
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After reading all the complaints and few resolutions, against Costco travelers I know I'm just expressing myself. I booked a group cruise of 26 people with Royal Caribbean through Costco. My unpleasant experience started early on, but before we sailed it was horrible....
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Anonymous
Anonymous

Likewise, never go thru Costco travel. Book direct with the cruises.

2.3
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Costco Travel Cruise Booking
#1132636
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Booking a cruise for 15 people, nearly $24,000...Agent quoted me prices for all the cabins... Spent nearly 2 hours on the phone, got all the way to end... Call dropped. The agent left me a VM with the confirmation numbers stating to call back and everything was "DONE"...
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1.0
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Costco Travel Cruise Booking
#1097007
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Called back, to hear a new recording saying they were now closed! I called today, and they no longer support Viking River Cruises (hold music still stays they do). I was told there was no recourse. Too bad someone didn't want to help book our travel last night. First,...
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Anonymous
AN

Maybe you should be a responsible adult and plan ahead? People like you shop at Walmart.

Anonymous
Anonymous

No excuses. You waited until the last minute. How about the day before?

4.2
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Costco Travel Cruise Booking
I liked
  • Costco travel cashback
#1095213
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We booked our 30th cruise recently with Costco and our LAST.We require early or preferably My Time Dining for health issues. The Agent said that they will do that and claimed he even call the cruise lines to verify. Last week friends cleared the so called wait list to...
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2.1
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Costco Travel Cruise Booking
I didn't like
  • Customer service competancy
#1069788
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