Product: Costco Travel Cruise Booking Clear all filters (14 of 14 reviews match)
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After reading all the complaints and few resolutions, against Costco travelers I know I'm just expressing myself. I booked a group cruise of 26 people with Royal Caribbean through Costco. My unpleasant experience started early on, but before we sailed it was horrible....
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2.3
Product
Costco Travel Cruise Booking
#1132636
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Booking a cruise for 15 people, nearly $24,000...Agent quoted me prices for all the cabins... Spent nearly 2 hours on the phone, got all the way to end... Call dropped. The agent left me a VM with the confirmation numbers stating to call back and everything was "DONE"...
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1.0
Product
Costco Travel Cruise Booking
#1097007
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Called back, to hear a new recording saying they were now closed! I called today, and they no longer support Viking River Cruises (hold music still stays they do). I was told there was no recourse. Too bad someone didn't want to help book our travel last night. First,...
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Anonymous
AN

Maybe you should be a responsible adult and plan ahead? People like you shop at Walmart.

Anonymous
Anonymous

No excuses. You waited until the last minute. How about the day before?

4.2
Product
Costco Travel Cruise Booking
I liked
  • Costco travel cashback
#1095213
Reply to reviews
We booked our 30th cruise recently with Costco and our LAST.We require early or preferably My Time Dining for health issues. The Agent said that they will do that and claimed he even call the cruise lines to verify. Last week friends cleared the so called wait list to...
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2.1
Product
Costco Travel Cruise Booking
I didn't like
  • Customer service competancy
#1069788
Reply to reviews
After the final cost of the trip had gone through, I called NCL (extremely professional) for a receipt but since they didn't handle the reservation so NCL forwarded my call to Costco Travel. The representative, Jennifer, who had answered the call sounded like she had...
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Product
Costco Travel Cruise Booking
#1029307
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Day 1.Received flyer from Costco for a Wine Cruise. Sign up to start at 10am. I called at 10 am and was told it wasn't available except without the perks at a higher price. Placed my concerns of bait and switch aznd didn't book. An hour later received call saying it...
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1.0
Costco Travel Bloomingburg, New York
Product
Costco Travel Cruise Booking
I didn't like
  • Poor and incorrect information given poor customer service
#916695
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I booked a Royal Caribbean cruise through Costco Travel because I falsely assumed that Costco Travel and Costco Warehouse are run by the same people (after all, I get good service from shopping there). BIG MISTAKE. Everything was going well until checkout/pay. Once I...
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4.0
Product
Costco Travel Cruise Booking
I liked
  • Costco travel cashback
  • Discount rate
I didn't like
  • Double charging credit card
  • Website froze
#916405
Reply to reviews
We booked the Princess cruise through Costco travel on May 29th, 2016. The cruise date is November 26th, 2016. According to the terms and conditions of the Princess cruise, Section 6, cancellation that occurs 75 days+ prior to the departure date of Princess is fully...
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2.0
Product
Costco Travel Cruise Booking
#894337
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I called the number I was giving when I booked my cruise through Costco I had a simple question, the lady on the other side apparently asked me if I was so and so I didn't understand what she said so I said yes, later in the conversation and asked who she was speaking...
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4.0
Product
Costco Travel Cruise Booking
I didn't like
  • Customer service
#806490
Reply to reviews
I booked and paid for a cruise on Princess Cruise Lines through Costco Travel and because I'm single, I had to pay what equals a double occupancy. That's not the worst part! I booked my trip several weeks in advance and a couple of weeks before my departure, noticed...
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Anonymous
Anonymous

You get what you pay for in this world. Try to save a dollar and run into a problem........you are on your own. Suggest using a travel agency next time for service in case o...

Anonymous
Jack Colman

Someone that has cruised as much as you claim to should know that you are charged the full cost of the room (or double fare) when you travel by your self. You should also hav...

1.0
Product
Costco Travel Cruise Booking
I didn't like
  • Poor customer service
#789204
Reply to reviews