Product: Costco Travel Customer Care Clear all filters (0 of 10 reviews match)
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As I begin to explain that i could not do it now without consulting my companions (no time during the call did was it told that had one opportinity to decide), before, I could finish my sentence, the rep hung up on me. I have been a customer of Costco for over 20 years. And only accepted the call, because of how I valvue Costco's customer service and reputation, but tnis experience has left a very poor taste in my mouth and i will now probably never use Costco Travel...
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Costco Travel Customer Care
#1307969
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Booking a honeymoon trip to Disney World for my daughter and her fiance.Had the trip picked out, just had a couple of minor questions. Tried to call the 877# was hung up on after a 15 minute hold time. Initiated a chat session today with "Stephen" and "Arthur"....
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1.5
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Costco Travel Customer Care
I liked
  • Sabrina
I didn't like
  • Stephen and arthur
#1177048
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Costco Travel - Costco - Riviera Maya

Costco contracts with company best day travels for taking from cancun airport to Hardrock hotel. My son forgot his cell phone and we contacted them through hotel and directly but they they could not locate the driver who left immediately. We were not satisfied with how best day handled consumer complaint and their ability to read recover lost phone.
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Costco Travel Customer Care
#1155153
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As we landed in Mexico, BD Travels bus, a partner of Costco dropped us at the Hard Rock hotel, Riviera Maya.My son apparently forgot his cell phone in the bus, which he realized within 15 mins. of the bus dropping us. We tried to get in touch with the BD travel through...
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Anonymous
Suck it up

Lol , maybe your child isn’t old enough to be a responsible for a cell phone . Tough lesson , however this has nothing to do with Costco Travel . You sound like a whiner that ...

Anonymous
Wahwahwah

“ Had they responded to us immediately we would not loose the phone”You are blaming others for your son being irresponsible. Ridiculous complaint.

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Costco Travel Customer Care
#1155146
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Bought Costco package with casa magna and the minute we arrived felt like Costco customers were treated differently.They wouldn't let us look at other rooms and they were small and average. Pool was very relaxing and that staff friendly. Front desk was rude and not...
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2.2
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Costco Travel Customer Care
I didn't like
  • Lack of resort communication
#1080939
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Was on hold for 1 hour and 15 minutes before they took my call.Was now told that is was 2 minutes after 9pm and they could not sell me the airport transfers I required. An hour and 15 minutes of my life I will not get back. Maybe they should hire more staff and answer...
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Costco Travel Customer Care
#1054661
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We booked a cruise about 2 months ago with Costco Travel. We just got an email telling us that we needed to make the final payment. I looked everywhere on the email for a link so I could make the payment, no link. I logged onto Costco Travel to try to pay it here, not...
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1.0
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Costco Travel Customer Care
I didn't like
  • Should have made final payment process much easier
#1033689
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I have booked cruises with Costco travel for years and every time I have to call back because something is incorrect about my booking. I am always on hold for a very long time and recently Costco is unreachable because of inclement weather. In this day and age weather...
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Anonymous
Anonymous

Seriously Costco is terrible--always book direct; they don;t even understand their various travel places; I asked if they have gone there and they said no; knuckle draggers--E...

Anonymous
Anonymous

costco sucks

2.4
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Costco Travel Customer Care
#1004170
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Costco Travel Customer Care Review

I waited for almost an hour and still don't have anybody to answer the phone. "This is not acceptable"
2.7
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Costco Travel Customer Care
#987728
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Costco Travel Customer Care Review

Do not use. Finally decided to try since pricing was good and we've been members of Costco for years. I received 29 spam emails from different shady companies that day. I had no idea they sold your info so much. I rarely ever get spam so I know it was Costco.
1.0
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Costco Travel Customer Care
#857609
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