Product: Costco Travel Customer Care Clear all filters (0 of 13 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Show

Costco Travel - Unaccaptable wait times

Waiting hours to actually TALK to a rep regarding assistance with a very pricey vacation (Cruise via NCL) is disappointing. Not to mention, NCL reps are RUDE, "Emily" with NCL is unpleasant and was annoyed that we "pushed the wrong option on the phone" and "did'nt hear" what option to "choose". She should find another job. Recommendation: Don't waste your time or hard earned money booking this mess. Thanks NCL/Costco Travel for making our vacation plans... difficult.
Product
Costco Travel Customer Care
#1445174
Reply to reviews
Costco Travel - Terrible, Horrible Customer Service
Called Costco Travel (they finally picked up) and was told they couldn’t change it last minute. 5. Called Costco customer service to request earlier flights out. Was told there was nothing they could do. Was told the Costco IT department didn’t have any recorded...
Read more
1.5
Product
Costco Travel Customer Care
#1390580
Reply to reviews
Costco Travel - Agent said to pay him or deal with the calls
I have received at least one phone call per day, every day, for months from this company. I have selected the opt out option multiple times; I've BLOCKED every single number from which I've been called; I've spoken with the agents by pressing zero, asking to be removed...
Read more
Anonymous
Anonymous

That's not Costco Travel. That's a fraudulent company .Type your message here

Anonymous
Anonymous

It sounds as though you are receiving automated messages. I can assure you that if Costco Travel does need to contact a member it will always be a human making the phone call....

1.0
Product
Costco Travel Customer Care
#1338156
Reply to reviews
As I begin to explain that i could not do it now without consulting my companions (no time during the call did was it told that had one opportinity to decide), before, I could finish my sentence, the rep hung up on me. I have been a customer of Costco for over 20 years. And only accepted the call, because of how I valvue Costco's customer service and reputation, but tnis experience has left a very poor taste in my mouth and i will now probably never use Costco Travel...
Read more
RelievedSiameseFightingFish929
RelievedSiameseFightingFish929

If you or anyone you know ever receive a phone call or email from someone claiming to be from Costco Travel, and if you do not already have a vacation booked with Costco Trave...

Product
Costco Travel Customer Care
#1307969
Reply to reviews
Booking a honeymoon trip to Disney World for my daughter and her fiance.Had the trip picked out, just had a couple of minor questions. Tried to call the 877# was hung up on after a 15 minute hold time. Initiated a chat session today with "Stephen" and "Arthur"....
Read more
1.5
Product
Costco Travel Customer Care
I liked
  • Sabrina
I didn't like
  • Stephen and arthur
#1177048
Reply to reviews
Show

Costco Travel - Costco - Riviera Maya

Costco contracts with company best day travels for taking from cancun airport to Hardrock hotel. My son forgot his cell phone and we contacted them through hotel and directly but they they could not locate the driver who left immediately. We were not satisfied with how best day handled consumer complaint and their ability to read recover lost phone.
Product
Costco Travel Customer Care
#1155153
Reply to reviews
As we landed in Mexico, BD Travels bus, a partner of Costco dropped us at the Hard Rock hotel, Riviera Maya.My son apparently forgot his cell phone in the bus, which he realized within 15 mins. of the bus dropping us. We tried to get in touch with the BD travel through...
Read more
Anonymous
LJ

People make mistakes all the time; something similar to this happened to me when my phone fell out of my bag in the transport van on the way back to the airport at the end of ...

Anonymous
Suck it up

Lol , maybe your child isn’t old enough to be a responsible for a cell phone . Tough lesson , however this has nothing to do with Costco Travel . You sound like a whiner that ...

Product
Costco Travel Customer Care
#1155146
Reply to reviews
Bought Costco package with casa magna and the minute we arrived felt like Costco customers were treated differently.They wouldn't let us look at other rooms and they were small and average. Pool was very relaxing and that staff friendly. Front desk was rude and not...
Read more
2.2
Product
Costco Travel Customer Care
I didn't like
  • Lack of resort communication
#1080939
Reply to reviews
Was on hold for 1 hour and 15 minutes before they took my call.Was now told that is was 2 minutes after 9pm and they could not sell me the airport transfers I required. An hour and 15 minutes of my life I will not get back. Maybe they should hire more staff and answer...
Read more
Product
Costco Travel Customer Care
#1054661
Reply to reviews
We booked a cruise about 2 months ago with Costco Travel. We just got an email telling us that we needed to make the final payment. I looked everywhere on the email for a link so I could make the payment, no link. I logged onto Costco Travel to try to pay it here, not...
Read more
1.0
Product
Costco Travel Customer Care
I didn't like
  • Should have made final payment process much easier
#1033689
Reply to reviews