Product: Costco Travel Vacation Package Booking Clear all filters (17 of 17 reviews match)
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Five months ago I booked a vacation at an all exclusive resort at Playa del Carmen in Mexico, travel dates from 11/24-11/29. My birthday escape. We were informed yesterday by Costco that our resort’s main pool will be closed and under construction during our entire...
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1.0
Product
Costco Travel Vacation Package Booking
#1133085
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This is supposedly a 4 star resort. Even a dirty little motel 6 has hot water! We were woken u one morning by a tsunami alarm at 6 am. I called the front desk to see if we should evacuate and they said it was a mistake. WTF? Rugs are stained from roof leaks, and the...
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Anonymous
RedneckBob

In less than 60 seconds and 5 clicks I found many reports that match your experience or worse. Did you research prior to going and did you read the terms of your contract?

4.1
Product
Costco Travel Vacation Package Booking
I liked
  • Using costco travel was easy
I didn't like
  • Tavel package it was not what is suppose to be
#1103027
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Costco Travel = bad! We booked travel on July 28, 2017. I was charged $3273.63 for the trip. The travel was planned for September 5, 2017 through September 10, 2017. Due to Hurricane Irma in the Carribbean, we were forced to cancel this travel on September 1, 2017. We...
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Anonymous
RedneckBob

If you didn't read the terms of your contract prior to handing over money, you should it now:VACATION PACKAGE CANCELLATIONS – Cancellation of your vacation package will result...

Anonymous
RedneckBob

Sorry:VACATION PACKAGE CANCELLATIONS – Cancellation of your vacation package will result in supplier fees, if applicable. Cancellation of the flight(s) portion of your vacatio...

1.5
Product
Costco Travel Vacation Package Booking
#1101603
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Costco Travel Vacation Package Booking Review

#855086
1.2
Details
Very very bad service, do not use Costco travel for your vacations. They screwed up my vacation and customer service is very awful. If you want to have good and peaceful vacation, do not use this website or firm
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Costco cancelled my December vacation for St.Martin due to the extensive damage to the resort. They charged me a $400 cancellation penalty and said it was an airline fee. I told them I booked my package with Costco not American Airlines and they should not partner with...
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Anonymous
RedneckBob

If you did not read the terms of your contract prior to handing over money, then you should read them now:VACATION PACKAGE CANCELLATIONS – Cancellation of your vacation packag...

1.7
Product
Costco Travel Vacation Package Booking
#1098655
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Jessica, the supervisor I spoke to told me that they could not waive the $400 fee because it was coming from the airline.I said that they could waive the fee to me and recoup from the airline since I booked through Costco and they partner with the airline. She said we...
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Anonymous
RedneckBob

Either of you read the terms and conditions of your contract prior to paying?VACATION PACKAGE CANCELLATIONS – Cancellation of your vacation package will result in supplier fee...

Anonymous
Robin G

The same thing happened to me, only my hotel told Costco they would be closed indefinitely due to the extensive damage. I too told them that this penalty is outrageous and th...

1.0
Product
Costco Travel Vacation Package Booking
I didn't like
  • Worst customer service and problem resolution
#1098140
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The major problem was our 7am flight departure from Cancun International Airport which meant we would had to be picked up at 2am. Not good. We called Costco Travel to address this totally inconvenient departure time and were told they could make the change for $800+....
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2.2
Product
Costco Travel Vacation Package Booking
#1092396
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Costco Travel - Unable to book due to website error
wasted an hour trying to book a Disneyland vacation package.Kept getting an error that stated "Sorry, there is a problem in processing your request. The component you selected is no longer available. Please start over and try again." Well I did this 3 times and got the...
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2.2
Product
Costco Travel Vacation Package Booking
#1087327
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I finally received the email notification from Costco travel that my flight had changed 43 days after I notified them that my flight had changed. That is unacceptable and outrageous. Then our inter flight changed and I talked to Costco again and they said I would need...
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1.7
Product
Costco Travel Vacation Package Booking
I didn't like
  • I am very unhappy because of service
#1066815
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I booked an all inclusive trip with airfare for 4 to Cancun through Costco travel. The prices vary depending on when you leave during the day. I booked an early flight at 6 am which cost about $500 more per person than one that left at 12 midnight the next day. I get a...
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Anonymous
jim

I do not trust going thru the costco web site to book a trip or vacation--- they do not give a f about it

1.3
Product
Costco Travel Vacation Package Booking
#1064612
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I purchased a vacation to Aruba for December 7th 2016 and i had to cancel my aniversary trip because my fiancee died and pass away on December 5th 2016 and Costco is makinh so hard for me to ge a refund on our Vacation to Aruba. I have always used Costco for our...
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3.1
Product
Costco Travel Vacation Package Booking
#984507
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