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Contact Costco Travel Customer Service

Costco Travel Phone Numbers and Emails

Toll-Free Number:

  • (866) 921-7925
    Reservations/ Planning Trip
Call customer service
Send Message

Customer Service:

  • (855) 863-0357
    Canada
  • (866) 317-4711
    Help While Traveling
  • (800) 774-2678
    Membership Services
  • (844) 246-8470
    Travel Insurance
  • (800) 375-5283
  • (800) 232-4636
  • (877) 849-2730

Legal:

  • (800) 605-3364
    Personal Information Inquiries

Costco Travel Emails:

Customer Service
Legal
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Costco Travel Customer Service?

Most Popular Number:

(866) 921-7925
Reservations/ Planning Trip
Total calls: 2 738 Issues resolved: 116 Last call: Nov 10, 2024

You can contact Costco Travel customer service using different phone numbers. First, the toll-free number to call Costco Travel is 1-866-921-7925. This number can be used to request troubleshooting or get more information before availing of the company’s offerings. Moreover, the number is used to make the bookings and related aspects. In case you are already traveling, and you need help while doing so, dial the Costco Travel contact at 1-866-317-4711. If you are making queries from Canada, the contact number to dial is 1-855-863-0357.

The company has introduced flexible Costco hours to assist customers anytime. You can dial the toll-free number any time of the day. If you are not connected to the live agent, an automated voice guides you to resolve your problem before an expert contacts you to assist. Costco Travel hours start at 7:00 AM and end at 7:00 PM PT, Monday through Friday. On the weekends, the hours are reduced. If you have to contact the Costco Travel customer service team on Saturday and Sunday, the hours are between 8:00 AM and 5:00 PM PT.

Many customers also download the Costco Travel app to contact the support team conveniently. The free-to-download app is exclusively for Costco members who reside in the United States. The Costco Travel app not only increases the savings of its members but also makes it convenient to contact the support team. To do so, you must first download the app and log in using your Costco credentials. If you are a new user, you must first sign up and log in. Once logged in, you will find different ways to contact the customer support team.

Costco Travel Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Costco Travel Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call Costco Travel is 8669217925. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 87% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Costco Travel may ask you for the following information to identify you as a customer: first and last name, customer id or account no or email.

View full overview ›
PissedConsumer Club

Contact Information

Costco Travel Website:

Costco Travel Help Center:

Corporate Office Address:

Costco Wholesale Corporation
1605 NW Sammamish Rd.
Issaquah, Washington 98027
United States

Other Info (opening hours):

Reservations / Planning Hours:

Monday - Friday: 7:00AM - 7:00PM

Saturday - Sunday: 8:00AM - 5:00PM


Mailing Address

P.O. Box 34404

Seattle,

Washington 98124-9775

More contact details

Costco Travel Customer Service Reviews

1.6 / 5
Poor
Savion B Lti
Dissatisfied and Disappointed
stars-rating stars-rating stars-rating stars-rating stars-rating
1.3

I will never use Costco travel again and suggest that anyone traveling overseas avoid using this agency.
They booked my wifes name incorrectly on the airline ticket and never became aware of the issue until I found out the morning of our flight. The hassle this caused cant be described in such few words.

They were totally unable to help and I had to spend 8 hours with the airline to fix their mistake. We missed our flight and an entire day of our trip.
I tried to work with costcos customer service to get some sort of compensation for our trouble. After emailing back and forth and spending hours on the phone explaining to multiple agents what happened over a period of 2 weeks they offered me a $50 shop card I felt offended and honestly a little disrespected.


They have terrible customer service. Terrible agents, and everything is lip service.

I would have saved money, time, and a whole lot of headache had I booked this trip myself. Never again!

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Briceson Ugk
Customer service need help
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5.0

The customer service person by the name of Atylan was extremely helpful. She was able to help me with my travel arrangements. I was truly grateful, yes.

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Parvin K Xuk
Very Poor customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Very poor customer service..they even dont listen to your points. There is only one mean lady there "Renee Prengel" who only says "I am sorry" ...this is not the way of customer service definition.

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Livan Axg
Very disappointed!!!
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1.0

I'm really disappointed with Costco Travel. I don't want to give even one star.

Their handling of the issue has left me frustrated. When I spoke to a supervisor, it was clear she needed better customer service skills. I know her name, but I am not going to mention it here. Within just three days of booking, the price shot up, and despite my polite inquiry about a possible adjustment, they refused.

I even asked about using Costco gift cards, but that was a dead end too. Spending over $7,000 on this trip, the $200 difference might not seem huge, but who would be happy that the price went down and you're not going to get that money back within only 3 days of booking. Their poor handling of the situation has left me thoroughly dissatisfied with their customer service.

It wasn't just about the $200 difference anymore; it was about their way of dealing with the customer. I won't be using Costco Travel again.

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How Good is Costco Travel's Customer Service?

Markeita Vvu
Markeita Vvu
Feels Satisfied | Sep 30, 2024

A great experience

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Phoebe Gtf
Phoebe Gtf
Feels Satisfied | Sep 12, 2024

I was in the middle of a bike ride and the agent kept me on hold too long. I will call them back.

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Chimamanda Pfd
Chimamanda Pfd
Feels Disappointed | Aug 19, 2024

We couldn't reach Cosco travel UK since its closed on Sunday, Noone is available to help desperate customer, and our booking car rental was cancelled by service provider Budget since it passed 24 hours whilst awaiting to speak to Cosco customer service. We had to book again and pay again.

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Lawayne Lok
Lawayne Lok
Feels Satisfied | Jun 06, 2024

It was a good experience, thanks very much.

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Trevante Lhd
Trevante Lhd
Feels Disappointed | May 29, 2024

My issue was not resolved with celebrity

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Cipriana Hek
Cipriana Hek
Feels Satisfied | May 24, 2024

Ryc ch I h

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Summary of Costco Travel Customer Service Calls

3.4K TOTAL
CALLS
05:11 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Costco Travel?

Request for Information Question:

  • “Information on life card”
  • “Checking on reservation”
  • “To check on how do I get the the travel credit after our cruise”

Product/ Service Question:

  • “Cannot get access approval to rent autos”
  • “Info on travel insurance”
  • “Travel insurance”

Activation/ Cancellation Question:

  • “Cancel rental car”
  • “Cancel cruise”
  • “Missed flight as flight was cancelled”

Payments and Charges Question:

  • “Payment”
  • “Double charged for car rental”
  • “Car rental discount code”

Account Question:

  • “I forgot my reservation”
  • “My membership id won't work to log in”
  • “Resolve on board ship credits that have not shown in account”

Shipping and Delivery Question:

  • “Vacation package To las vegas”
  • “Booking a hotel package”
  • “Did not receive email with tickets”

Return/ Replace Question:

  • “Change reservation”
  • “Change flight”
  • “Need to change flight home from mexico”

Cards Question:

  • “Costco shop card not received”
  • “Getting redemption code for sw airlines gift card purchased through costco”
  • “Gift card”

Refund Question:

  • “Refund of air fare”
  • “Refund”
  • “I am getting a runaround. I am trying to get my money back for council reservations with budget. They say they have nothing to do with it.”

Staff Question:

  • “Change information for car service”
  • “Customer service”
  • “Customer service need help”

Website/ Application Question:

  • “I am not a pissed customer of Costco. I did not know that I obtained their travel phone number through this website I am a huge fan of Costco”
  • “Vehicles were not available as their website indicated”
  • “The website is down”

Other Question:

  • “Travel booking”
  • “Travel arrangements”
  • “Book cruise”

Compare Costco Travel Customer Service To

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