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2.1

Need help with my future cruise booking. Somethings you cannot do online unfortunately.

Costco Travel agents used to be prompt and courteous since a few months the agents hang up on you after you have waited well over an our. They should update their website so that a customer could have complete control over their own booking including cancelling a cruise. The website makes you access your booking but will only make you view your booking or make extra payments it will not permit you to cancel it.

So here I am after sending a complaint email and trying for 3 days to get through to speak to someone.

I am very disappointed never expected this from Costco Travel. They used to be much more efficient.

User's recommendation: Book at your own peril.

Preferred solution: Cancel my booking and get refunded..

Location: Pointe-Claire, Quebec

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