Costco Travel - Never book air package with Costco
Costco membership got involved and helped me in resolving this incident. They were able to get complete refund of the tickets from AA.com. I really appreciate Josh from the membership team going above an beyond to help us!
I had a bad experience with Costco travel and could not get any positive resolution! My first time being so disappointed at Costco.
Air Travel on AA.com for round trip to SEA-MIA included at $2724 (3 tickets)
I booked the cruise package on 11/27 late evening at 11pm online on Costco Travel website. I booked air travel included in the package for $2700+ ($900+ per traveler)..that was the least expensive option Costco showed. Next day 11/28 late evening at 10pm, I checked online and found a direct non-stop flight on AlaskaAir and $200 (instead of $454 on AA). It was less than 24 hours of air booking and as per FAA regulations all tickets can be cancelled within 24 hours (so long as travel in 2 days away). We were within that policy. I tried Costco travel, you were closed at 9pm and t no after-hours number. I tried American Air but they could not cancel since it was a Costco travel booking.
I spoke on 11/29 at 7am with Costco travel agent Tyler, his supervisor, Fabian, and Stacy. No one could help us โ standard company response โairfare in non-refundable and canโt helpโ
My two other friends who booked the same cruise with Costco on the same sailing but booked air with Expedia/Orbitz were able to cancel and rebook the fares a saving of $250 per ticket!
I got stuck because of Coscto Travel being closed, no online option to cancel the airfare. I feel cheated by Costco Travel and American Air.
Can you please help me with a formal complaint and resolution?
Reason of review: Return, Exchange or Cancellation Policy.
Location: 1605 NW Sammamish Rd #310, Issaquah, WA 98027, USA
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