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Lucinda M Hky

how to cancel car reservation

Top question

Due to Corona virus

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Maggie Grant
Travel Expert

The Costco Travel website states that you should follow the steps below to cancel your rental car reservation:
  • Log in to your Costco Travel account in the top menu bar;
  • Select the Current booking you wish to cancel;
  • Near the top click on "Cancel";
  • Click yes, when the pop-up message asks to confirm cancellation;
  • Confirmation of your cancellation will be emailed to you;
  • There is no charge for cancelling an online rental car reservation.

According to the Costco Travel Coronavirus (COVID-19) Cancellation FAQs, cancellation requests are processed in the order they are received, and then by date of travel. When your cancellation request is complete, you will receive an email confirmation from Costco Travel. Refunds will be issued by the merchant of record.
If any of the company travel partners charged you, your refund is subject to their refund timelines. For questions, please contact them for further assistance.

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Marjorie K Rqa

I ordered and got a car from Enterprise # 84679****, invoice 901********. Is second driver free as brochure states?

We had car for month with 21 days with added driver. According to our agreement with COstco driver was free.....They charged it.

I almost missed my plane so did not get copy of bill. 210,00 should be deducted. Is that the correct policy of Enterprise and COstco as in brochure?

I can protest American Express, but I need to know if this is your policy as stated. I am a new member.

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Maggie Grant
Travel Expert

According to the Costco Travel faq section, rental car reservations include one free additional driver at U.S. locations with Alamo, Avis, Budget, and Enterprise. At Canada locations, reservations include one free additional driver with Alamo and Enterprise only. The primary driver must be a current Costco member. Additional drivers do not need to be Costco members, but must be present at the rental counter and provide a valid driver’s license to be added to the reservation. Additional fees should apply for drivers under 25 years old.
To get more information about your invoice, please contact the Costco Travel customer care team by phone at (866) 921-7925 (toll-free number).

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Tom K Vos

Status of shopcard

Membership # 111832****17. I had an issue with transportation on my trip to cancun , a claim was placed and a costco travel rep contacting me and was sending a $100 shopcard . I have yet to receive it, can I have the status please

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Cinthia N

I would like to take two reservations to Cancun, my question is how can I take the same flights in both reservations?

I would like to buy two packages for Cancun on the same days, the same hotel and I would like to know how I can take the same flights? because every time when I try to buy it gives me different options. Thanks

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Diana T Rcl

How do I get an application for Costco Travel membership?

I’m looking for a Costco travel membership application online, but have not been successful. What site do I go to online to fill out a Costco travel application? I have already rented a car with Costco Travel, but forgot to apply for membership.

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Briana P Wzg

Wrong hotel reservation

I purchased the wrong hotel. I wanted to reserve the grand hotel California but got a different hotel. How can I fix this?

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Darnell T Foy

Can you tell me the primary number to costco travel?

One of the items asked for to move reservation is the phone number to costco travel agency. I've tried 186******** and that number does not match in their (Royal Caribbean) system. Is there another number?

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Barbara F Sea
Verified Reviewer

Had to extend due to COVID restrictions and want the monthly rate.

Due to travel restrictions (Covid) I requested extending my Enterprise Car rental to a monthly rate and they denied my request. I am requesting Costco travel help me convince Enterprise to allow my monthly rental to help me save money.

Thank you. Barbara Fromm Costco membership number 111876****62

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Margaret M Liw
Verified Reviewer

How do I keep the option of rescheduling my Orlando flights rather than cancelling?

I purchased a package for flights to Orlando for March 19th. It included a hotel and rental car.

I would like to cancel the car and hotel, but I would like to be able to reschedule the flights and not loose my money.

How do I go about doing this when it is impossible to reach a person on the phone? I have been trying for several days and there is no option to wait on hold

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Yvon B

Where do you catch the ship for Holland America for Alaska cruise

We booked our flight to Vancouver to take the Holland America ship on June 08/19 I was told that the latest we can be there to embark is 2:00pm I'm worried we won't have time as our plane is landing in Vancouver at 8:30 am Is there a shuttle from the airport to the ship and where is the ship going to be exactly.

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Sheryle V

Celebrity future cruise certificate

We booked a cruise on Celebrity cruises for January 4th, 2019. We would like to use these certificates we are attaching to this email.

Our booking number is C34777****. The Celebrity booking number is 341****. Our Costco membership number is 111836****73. Where do we send the certificates?

I am not pissed just want answer to question. We need to do this real soon as final payment is due real soon.

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Sunil g Pvp

Missing 2 suitcases(cdgaf30884)

We are trying to get hold of 2 missing suitcases from cdg airport Paris from 5days( aug 15)Reference #cdgaf30884. Per last status, it is in CDg airport.

Under the name Sunil Gowda/ Smitha Saligrama.

Can you help us to get hold of it. We are reaching Seattle on aug 23.

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John P Mjl

Vehicle condition from Budget Rentals

Who would i contact to complain about the condition of mini van when i received it @ Budget. I went thru Costco to book my vehicle and would like to let Costco know of the condition of vehicle.

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