
Costco Travel
Costco Travel Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costco Travel has 2.1 star rating based on 357 customer reviews. Consumers are mostly dissatisfied.
62% of users would likely recommend Costco Travel to a friend or colleague.
- Rating Distribution
Pros: Discount rate, Costco travel cashback, Good price.
Cons: Customer service, Customer service competancy, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costco Travel has 2.1 star rating based on 357 customer reviews. Consumers are mostly dissatisfied.
62% of users would likely recommend Costco Travel to a friend or colleague.
- Rating Distribution
Pros: Discount rate, Costco travel cashback, Good price.
Cons: Customer service, Customer service competancy, Poor customer service.75% of users think that Costco Travel should improve its Customer Service.
56% of users say that they won't use Costco Travel in the future for similar services or products.Recent recommendations regarding this business are as follows: "Do not book with Costco Travel, it seems to me that they are not a part of Costco no customer service professional relationship at all", "Highly Recommend!", "Don’t bother", "She called back, which was amazing", "calling the number".
Most users ask Costco Travel for the refund as a solution to their issues.
Review authors value the most Number of Destinations. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews











































I wasn’t even pissed!
Nice service but car rental price was too high so I didnt book. The price I got directly was about the same.
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Verified ReviewerTry calling the number
Costco stands as a grand emporium of abundance, a veritable citadel of commerce wherein the discerning patron is met with a trove of provisions, each offering an opulent testament to both quality and economy. Beneath its vast, cathedral-like ceilings, aisles stretch in august procession, brimming with wares that bespeak both necessity and indulgence in equal measure.
Here, the tenets of frugality and grandeur entwine, for what other establishment proffers both the quotidian and the luxurious with such magnanimous proportions? The air is thick with the scent of fresh harvests and artisanal craftsmanship, as culinary delights stand in resplendent array beside the mechanical marvels of modern convenience. The stewards of this house of plenitude attend with deftness and decorum, ensuring that each guest's passage is marked by ease and enlightenment. Within these walls, the simple act of procurement transforms into an odyssey, each turn revealing new treasures hitherto unconsidered yet instantly indispensable.
The warehouse itself, though imposing in its magnitude, exudes an ineffable warmth, a haven where both the thrifty and the indulgent find common ground.
To depart from its gates, laden with bounty, is to revel in the triumph of commerce at its most refined, an affair not of mere transactions but of sagacious acquisition. Costco is not merely a marketplaceit is a sanctum of superior discernment, where the art of economy reaches its most illustrious expression.
Preferred solution: try calling them
User's recommendation: calling the number

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo real person to answer your questions also it’s a loopy message
After my cruise, I received one shop card instead of two because I booked two separate staterooms. I was trying to contact the customer service team and was told they are the travel agency only.
- Membership
- It is not easy to reach anyone
Preferred solution: Give me $40 shop card as promised
User's recommendation: Do not book with Costco Travel, it seems to me that they are not a part of Costco no customer service professional relationship at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |For our rewards
My husband and me joined the cruise around January 2025. Our rewards from Costco for $65 & $200 for both of us are still pending! Could you please check our account see how much balance were still pending thanks
User's recommendation: Princess cruise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Membership number doesn’t work
Went elsewhere
I had a question on setting a travel trip. Could not get into site. Kept saying my membership number was invalid!
This is crap! I want to ask a question!
What happened to calling customer service and reaching a person without going through? I don't know what!
User's recommendation: Don’t bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Tenacity
From4/11/2025 until yesterday4/16/2025, dealing with Costco Travel was like a dog chasing its tail.
The incompetence and attitude at the rental site was a blot on Costco Travel and Costco Wholesale reputation. Especially for me a long time member.
Information about cruise
I was grateful I called because our booking was messed up and she took the time to fix it and saved us money.
User's recommendation: Highly Recommend!
Wrong vehicle I asked for gasoline they gave me an electric only 70% charge plus, I had a way to half hour to do the paperwork and another half hour to get the key and then they blocked me in
Budget was the issue my car was not available they gave me an electric vehicle only 70 percent charged for a 70 year old buckaroo from Oregon charging at relatives house was extremely slow 5 percent overnight the entire episode was a very slow start 30 minutes to get the vehicle paperwork done 30 minutes to get the key downstairs. Im walking with a cane then they blocked me in with their rental vehicles behind me in front of me the entire episode took so long to get out of the rental area and during the three days I had to constantly worry about how to get the vehicle charged
Call got disconnected
Well, we did connect to disconnected. It was very disappointing, but the lady did call back and we did get it resolved and everything was great.
She had all the information that I needed. She was a great representative.
User's recommendation: She called back, which was amazing
Information
Representative very helpful representative very respectful we talked about everything I need to know she there s nothing else I need at present
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Request the digital reward cards
I did not receive the reward cards from the cruise trip booked with Costco. The cruise booking # is C44590****.
Please see the attached proof of purchase. Thanks.
Resolved: Car rental question
Company fixed the issue and I have been provided with apology. There was no issue worth complaining about. I love COSTCO and COSTCO TRAVEL.Put your guns back in your holster, guys.
How does bring a car back early on a weekly rental with Avis affect the pricing was my question.
I was told that if I did it at the counter, the company would divide the seven days rental and charge me for the days I used
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Do not buy Shore Excursions from Costco Travel
Costco Travel Shore Excursions guarantee your excursions once you land on the island. I recently bought four tickets that were confirmed.
When I reached the island and went to the tour operator, I was told that the tour had been oversold and they would not honor my tickets. I was stranded on the island for five hours with nothing to do. I would recommend not buying tickets from shore excursions.
Only buy shore excursions from the cruise line operator. I reached out to Costco Travel and they were of no use.
User's recommendation: Do not buy Shore Excursions from Costco Travel. Buy excursions from Cruise line directly.
Travel Agencies Expert Talks
Trouble free, travel booking
I'd use them again. Trouble free.
Courteous help on all the different calls that I made for payments and information on our cruise. Very helpful and we loved the fact that we were given a gift card for booking with him.
To get problem solved
They had an old email on file and they need to send my two incentives of $200.00 and $135.00 to my correct email. Others in party already received theirs after we got home from cruise. Ive got no help from anyone when calling.
About
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Costco Travel is a tourist company providing its customers with vacations, theme park and other holiday specialties. It also offers its customers car rental. Thus, the company provides various vacation packages and additional vacation options. Vacational destinations offered by Costco Travel include Mexico, Fiji, Hawaii, and Tahiti, etc. Among vacation options, there are guided vacations such as Trafalgar and Adventures by Disney, theme parks (Disneyland, Universal Orlando, Walt Disney World) and so on. Costco Travel sells cruise of such cruise lines as Crystal Cruises, Disney Cruise line, and Viking River Cruises, etc. The company is based in Seattle, WA.

Costco Travel is ranked 113 out of 2160 in Travel Agencies category
USA, Other, Canada
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Trying to resolve my refund