Costco Travel
Costco Travel Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costco Travel has 2.1 star rating based on 331 customer reviews. Consumers are mostly dissatisfied.
73% of users would likely recommend Costco Travel to a friend or colleague.
- Rating Distribution
Pros: Discount rate, Costco travel cashback, Good price.
Cons: Customer service competancy, Customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costco Travel has 2.1 star rating based on 331 customer reviews. Consumers are mostly dissatisfied.
73% of users would likely recommend Costco Travel to a friend or colleague.
- Rating Distribution
Pros: Discount rate, Costco travel cashback, Good price.
Cons: Customer service competancy, Customer service, Poor customer service.86% of users think that Costco Travel should improve its Customer Service.
57% of users say that they won't use Costco Travel in the future for similar services or products.Recent recommendations regarding this business are as follows: "DO NOT BOOK TRAVEL THROUGH COSTCO CANADA", "If making a reservation for vehicle rental overseas at a local branch office, make sure they are open on your pickup and return dates.", "Choose companies that care and, value your time and money.", "Set alerts on you credit cards for charges and be careful with Costco Travel charges.", "About Majestic Colonial Punta Cana".
Most users ask Costco Travel for the refund as a solution to their issues.
Review authors value the most Number of Destinations. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWe got kicked off our flight seats and Costco did not own up to their mistake
We picked our seats when we booked through Costco travel with United airlines and we were never informed that we were kicked off our seats. We only realized this the day before we left that we did not have assigned seats on our flights.
We found out that United airlines wanted more money to book our selected seats but no one informed us that this was an issue. We were flying with a toddler and a Costco representative said they had 3 seats available to offer us but it was aisle aisle middle. Our toddler needed a window seat for their car seat! Luckily for us, our original seats were still available for purchase but if we were traveling during busy travel season, we would have been screwed so hard by COSTCO and UNITED AIRLINES.
Someone screwed up at Costco Travel but their management did not think they did anything wrong and pretty much did not try to correct their error.
This is very unlike Costco to treat their loyal customers this way. If you traveling with seat restrictions, Id tread very carefully with Costco Travel.
Preferred solution: Costco Travel to acknowledge and do better
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Pathetic and Worst customer service
Vacations have a lot of emotions and excitement to celebrate your special days with friends and family.
I have been an executive member of Costco for the last 7 years. As costco customer service is always excellent and they care for their customers.
With this experience in mind, First time I have booked a New Year Eve vacation to Planet Hollywood Cancun Mexico from Dec 29th to Jan 3, 2024, with my 2 other friends.
Initially, Westjet delayed our flight 3 times and then canceled. We got a new flight, and we landed cancun on Dec 30th, and Westjet did our return on Jan 4th, 2024, instead of Jan 3rd as per the actual booking.
We called Costco customer service to update the changes due to Westjet and asked them to compensate our paid unused night of Dec 29th for Jan 3rd as per our new flight schedule. I was thinking it would be an easy change, but who knows, we have to deal with pathetic costco customer service.
We called many times and tried to reach out to a costco representative after waiting over 30-40 minutes waiting. Told them our situation and what we are looking for, but they listen and pass our call to one agent and then another and then another.
Finally, I reached a representative named Justin, told him our same situation story, and that guy hanged up my call and didn't even bother to call back.
This was worse.
We spend half of our vacation time dealing with customer care, who expected vacations like this.
We simply asked Costco to adjust our Dec 29th stay to Jan 3rd 2024 because the hotel manager said they have availability and your travel company has to send a confirmation email to change the dates which Costco did nothing about it. We paid $1100 CAD for an extra night.
Now, we are seeking a reimbursement for the Dec 29th night and a fair compensation to damages which costco has done to our vacation.
I strongly never recommend anyone to book through costco and spread my word to every single person one known of me.
If someone in Costco really care their customers, I am expecting a call back with a solution of how Costco is compensating for us.
Preferred solution: Full refund of the extra paid night of Jan 3rd 2024 which is approx $1100 CAD and $ 1000 for the harassment and ruining our vacations.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Hello, I'm disappointed with Costco travel and no longer trust doing business with the company anymore. The blatant disregard towards my concerns is egregious.
Today I tried booking a package and was told my portion due would be $961.69 and then Costco proceeded to charge me $2098.49
When I informed the agent of this based on an alert that notified me immediately the response was that they didnt know why. My credit card was locked for security purposes causing the charge to decline. Upon further investigation my bank told me it had in fact been attempted. I was told by Jay Hornsby to send a screen shot as if they didnt believe Id been charged that amount which I sent.
The response was uncaring and rude. Costco clearly doesnt value my business and its noted.
I will not be using this service again and will cancel shopping here. I expected better from this business.
Please look into the matter. Ive been an Executive Member for years and this feels disrespectful.
- Unsure
- Still trying to discover
- Lack of transparency on pricing
- Loss of huge amounts of money with airline specificity
- Unfair cancellation penalties
Preferred solution: Accountability and extended courtesy with a refund.
User's recommendation: Set alerts on you credit cards for charges and be careful with Costco Travel charges.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service
i've been trying to resolve an issue with Costco travel to the point of exhaustion with no concern or help from them. I've contacted them via email and phone numerous times regarding a travel package I purchased and was unable to complete.
They gave me an airline credit for $1136.80 usable only with AA. I tried booking a new package which I was informed would be $961.00 for my portion including the credit. When they charged my card my bank immediately notified me that a charge for $2098.00 was charged by Costco. I was still on the phone with the agent who claimed she didn't know why that happened.
She comferred with her manager who said the same. They asked me to send a screenshot to prove that and I did. I also contacted my bank who confirmed this information. Their last response via email was, "I will refer this to accounting" and then crickets.
I told them at this point I am uncomfortable booking with them as trust has been breeched. *crickets* The lack of customer service and response to this time sensitive matter is more than concerning. The lack of care towards an Executive Member or any for the matter is egregious. I don't do business with companies who are this offensive and lacking in decency.
This is a courtesy to all customers who trust this company. Beware!!Find
- Unknown
- Lack of transparency on pricing
Preferred solution: Apology
User's recommendation: Choose companies that care and, value your time and money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCostco travel made an incorrect car rental reservation for me.
I made a reservation for car rental in the UK. When I decided to change the type of vehicle, they said there were no vehicles available at that location.
I thought it was strange that they had no vehicles available, so I looked up the date. It was a Bank Holiday when most businesses close - yet I had a reservation for that date. I called Costco travel and they said there would be someone there to get our car to us. I called the branch and they said they are definitely closed and there will be no one at the branch.
This means that we cannot get to our rural airbnb easily and may have to seek alternative accommodations.
If you are traveling internationally and picking up or returning your car to a local branch, I would suggest checking the dates for that country's holidays and confirming that the branch office will be open for pick up or return dates.
Costco's computer system is now accurately showing no vehicles available, but when I booked, it was not accounting for national holidays and allowed a reservation for a date the branch was closed. If I hadn't attempted to change the vehicle type, we would have arrived to find the branch closed without any alternative arrangements made.
Preferred solution: I would like them to program their computer so it detects National holiday closures at local branches in foreign countries. If availability is later altered, they should notify customers with existing reservations for that date .
User's recommendation: If making a reservation for vehicle rental overseas at a local branch office, make sure they are open on your pickup and return dates.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seattle, WashingtonResolved: Costco Travel still has not given my mother her cash reward for using Costco Travelsti
Company fixed the issue and I have been provided with apology. They finally sent us the travel voucher credit that was promised.
SEAT SELECTION
We booked a flight and hotel package through Costco for Mexico. We had never seen the seats and I phoned both Costco and the Airline 2 months ago wondering how we get our seats.
Both Costco and the Airline said it was not their responsibility. I went on line a month ago and I was not able to book seats. I called Costco today 8 days before we leave and asked again. Costco said they couldn't make the seat selection and we better contact the Airline.
I went online and 3/4 of the plane has been booked but I was able to get 2 seats but then found out we were being charged for the seats.
We paid a lot for our trip and Costco were not upfront about any of this. We chose Costco over booking directly with the airline as we thought the whole package was being looked after...WRONG.
We will never book through Costco again and will definitely be telling people about this experience.
User's recommendation: DO NOT BOOK TRAVEL THROUGH COSTCO CANADA
Cannot get my problem resolved with a person
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Atlanta, GeorgiaBlood in my room!
To whom it concerns, I am writing today in outrage at the lack of ownership, or empathy displayed while on vacation at one of your partner hotels the Grand Palladium Cancun.
There were a number of issues, however none as concerning as returning to the hotel on day #2 and following a shower I find HUMAN BLOOD on a towel just used to wipe my face! A bio-hazard and a violation of standard blood borne pathogen training.
I could have been exposed to hepatitis, HIV, or more! Upon closer expectation we find human blood on several of our towels serviced while we were out. (Photos attached)
I immediately notified reception, it took 23 min. for an agent to answer the phone.
No apology, replacement towels were never sent, despite being told that they would.
1 hour later I called again and was told the manger would be on his way. Shortly after a member of housekeeping arrived to remove bloody towels but not replace them! When the manger., one Mr Daniel H Sanchez arrived he asked if it was MY blood! Again no apology, no ownership, but said hed retrain housekeeping!
He stated hed be in touch with further follow up. 24 hours later, after hearing nothing I called again. I was told to go to reception. I had to tell my story again, they said I need to contact Costco and they could do nothing!
I called Costco, the rep.
Cardell was outstanding and understanding. He said hed follow up with the manager: three hours later the manger arrived, again Mr Sanchez. Again no ownership, instead he tried to state it was a language barrier not true he spoke perfect English. I have an audio recording to the Contrary.
I said Id like my first three days reimbursed, Mr Sanchez offered an upgrade on liquor package (not at all acceptable) nor the point!
At 8:30p he called me again offering one free massage if I agree to drop the claim! I have NEVER seen such a blatant avoidance of customer service at its core, nor ensuring we were okay. He could have offered a medical exam, blood test, or immediately take care of the issue but nothing.
I have used your services a number of times but this is HORRIBLE service an t an 4 star hotel and a clear violation of international heath codes.
In addition we paid for but never received one bottle of wine, or two days of housekeeping!
Again, I am seeking reimbursement of three days of my near $4,000 package!
Please call for questions and immediate follow up!
206-707-****. Photos on request !
Sent from my iPhone
User's recommendation: Be careful! Even nice hotels fall short and don’t care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cuautitlan Izcalli, MexicoHorrible stay snd trip
Horrible stay at hard rock Cabo Mexico booked through Costco. Rooms were very dirty small disappointing,housekeeping is below 2 star standard , food was terrible the beach isnt swim-able thats what we came for !
Beach view but no swimming here at this location ! Costco didnt stress to let us know this .
sales pitch everywhere we went at the hotel all day long we were harassed. and if you dont attend a sales meet, you have no access to basic stuff . Long wait at buffet ,for retirement home food the floors and public restrooms very dirty , all pools close by 7 pm and theres no swimming at the beach zero entertainment for teenagers here ,the whole vibe not uplifting the place sleeps by 10 pm!
Over branded overrated by far worst 5 star resort Ive visited ever !
Would have gone to club med instead ! terrible waste of money . Location extremely secluded with nothing to do at this area. Trips and excursions are too expansive.
The lack of beach cleanliness terrible food service and entertaining we couldnt wait to return home . 2 out of ten by all means !
- Easy booking
- Costco is reliable organization
- Customer service employees are
Preferred solution: Full refund
User's recommendation: Will never suggest or recommend this place
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute on cruise charge
After an hour on hold supervisor buck answered at 440pm est blew off recording of employee Emma calling customer racist for asking about additional charges.
Representative Emma refused to answer the question and stated I am a racist because she has An accent I explained after asking 6 times why this amount went up and her refusing to answer I wanted a supervisor. Supervisor "buck" completely brushed off the customer service complaint and also could not answer the question at first.
This is terrible customer service making people feel like it's a burden that they dare call you. I cannot believe that an employees first reaction to a question is "your racist".
- Easy quick
- No idea what is going on for the reservation
Preferred solution: The price I agreed to
User's recommendation: Do not book a cruise from these people
Bad hotel experience at Majestic Colonial Punta Cana
We had an all inclusive package from Costco for the Dominican Republic. Costco service here and DR was good but the hotel was miserable Majestic Colonial Punta Cana
Hotel has following issues
No bath towels at even 3pm and we didnt get towels for all days we stayed
Pool closes at 6PM
Food was only average but the service in all restaurants except supreme buffet was very bad.
In Taino Caribbean restaurant I ordered chicken burger and was served beef burger (and I dont eat beef) . When I complained to supervisor who took my order replied that it is mistake of cook
We kept waiting for giving order at Taino for about 25 mins and no one attended before getting order .
One guest party sitting next to us also went back without eating
We were there for four days and didnt get reservation in French restaurant for dinner . Hotel should manage so at guest gets atleast one sitting for dinner
We were told they will call us on update but didnt get any update on reservation in all four days
Never choose this hotel Majestic Colonial if you are going to Punta Cana
User's recommendation: About Majestic Colonial Punta Cana
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible experience
I have been a loyal Costco member for 12 years. I have always been pleased with the quality of their offering until now.
I used Costco Travel earlier this year and want to share that experience in hopes that it helps others. I booked an April trip to Paris and Amsterdam through Costco Travel. On the way to the airport, we began to get flight delay notices. By the time we got to the airport, the flight was delayed to the point that we would not make our connecting flight to Paris.
We were supposed to leave Tuesday evening and arrive in Paris late Wednesday morning. Our only option was to take a flight to Chicago, spend the night, then fly to NYC, spend the night, and get to Paris on SATURDAY afternoon. We were scheduled to take the train to Amsterdam Sunday morning. We were not okay with missing the first leg of our vacation, so I spent 2 hours on the phone with Costco Travel trying to see if there was anything to be done.
They were ZERO help. American Airlines was offering refunds, but because we didnt book through the airline, they could not refund us. I called Costco back to tell them I was cancelling and was told the fee to cancel day of was $3000. I wont go into how many phone calls and discussions we have had, but it has been 6 months since this happened, and we are still being told we are waiting to see if the airline will refund the airfare.
The airline was willing to do the right thing, but Costco still has not. So my warning is this: Read all of the fine print before you sign up for a travel package with Costco and buy travel insurance.
Otherwise, you will have no recourse if something goes wrong and will lose a lot of money like we did. I will definitely never book with Costco again.
- Easy to book
- Horrible customer service
- Extremely slow response time
- Refuse to give refund that is due
Preferred solution: Full refund
User's recommendation: Don’t book with Costco Travel
Travel Agencies Expert Talks
Don’t use Costco travel or go to Impressive Premium resort in the Dominican
User's recommendation: Don’t use Costco travel or go to impressive premium
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTrip insurance trip interrupted
- Easy to book
- Price and upgrades are excellent
- Do not have more than i trip insurance with zurich
Preferred solution: Full refund
Flight interruption
Brands Related to Costco Travel
Companies Similar to Costco Travel
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
If the airline you are using regularly charges for seat selection, it is always a separate charge. It is never part of the ticket price regardless if you book direct, through a third party(Expedia, Booking, etc) or part of a package.
Similar rules apply for the hotel. Parking fee, resort fee, security deposit, etc are separate. Car rental? Insurance, security deposit, roadside assistance are separate.
Also, your package is cheaper than if you booked flights direct with airline and hotel direct with the brand. Your reasoning of booking a package comes across as if you think you paid more for peace of mind. Just the opposite. As stated above you are paying less than the sum of it’s parts.
You also risk having to deal with Costco if say you miss your flight or show up a day late at hotel. That is because you are a customer of Costco Travel.
The airline or hotel has no authority to refund your money if needed. So you can be mad about seat selection charges, but EVERYONE with your class of ticket will pay extra.
Go book their package for air/hotel, Atlanta to Cancun. Departure 12 noon, hotel check-in 6pm EST.
Flight delayed till 4pm, you better call Costco Travel because 6pm at the hotel isn’t happening. Flight canceled at 7pm while sitting waiting for hours to taxi. Now things are a mess. You HAVE to call Costco because now you need a new ticket and you are Costco’s customer.
Anyone who booked directly with airline is in line getting face to face help. You better hurry and call. Hours for Costco are 9am-10pm m-f EST and 9am-9pm sat/sun EST. They better contact the hotel for you, otherwise you get a no-show and your room probably given away.
Booked hotel direct? Simple phone call.
No middleman. What was that about Costco handling things again?