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Hope that nothing changes after booking as their customer service is terrible

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Booked back to back cruises through Costco, the cruise line changed the itinerary and Costco sent an email saying we had to rebook and gave us 3 options, after calling on Saturday and being on hold for over 45 minutes was told the cruise line has not reprised and Costco can not do anything and I was told I had to call back on Monday, called waited on hold for 48 minutes and then was told not reprised yet and did not know when it would be done and maybe I should wait until Friday to call back. Why would they send an email without knowing if they could accommodate their customers, and why is my responsibility to continue to call back due to their incompetence.
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Featured
ID
#1809990 Review #1809990 is a subjective opinion of poster.
Location
Clarendon, North Carolina
Service
Costco Travel Customer Care
Preferred solution
Deliver product or service ordered
Most helpful review
New Reviewer
Costco Travel - A copy and paste travel agent at best
Costco Travel - A copy and paste travel agent at best
Costco Travel - A copy and paste travel agent at best
Costco Travel - A copy and paste travel agent at best
Costco Travel - A copy and paste travel agent at best
Costco Travel - A copy and paste travel agent at best
Update by user Jul 25, 2018

On top of everything, Costco Travel reps have also told me to deal with it myself at this point. They have no control to do anything BUT maybe after I get back home they can file a complaint to see IF the resort will do something......

Really? So I should accept my...

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2 comments
#1782359

Did you do your research about the destination that you were traveling to? Probably not, sounds like this is your issue and not Costco Travel...

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ID
#1312977 Review #1312977 is a subjective opinion of poster.
Service
Costco Travel Vacation Package

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New Reviewer
My wife and I booked a package for travel to Puerto Vallarta on 4/2/2021 (travel confirmation # C38193****). Stay at Marriott Hotel and Spa and travel by business class. For my return trip on 6/14/2021 my reservation and seats from Phoenix to Omaha NE was in economy...
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ID
#2616404 Review #2616404 is a subjective opinion of poster.
Pros
  • Costco is reliable organization
Cons
  • Poor customer service after vthe travel package is deliverd
  • No one answered phone
Preferred solution
Let the company propose a solution

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New Reviewer
Original review updated by user Jun 15, 2021
I booked a hotel &car rental for San Antonio, Texas. We were supposed to get to San Antonio on 6/17 at 10:30 pm. I noticed on 6/15 that our car rental said that we would be picking up our car at 12 pm. The # to Avis was on our itinerary so I called them directly. I...
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ID
#2612564 Review #2612564 is a subjective opinion of poster.
Service
Costco Travel Vacation Package
Loss
$280
Preferred solution
It cost me an additional $280 to book directly with the hotel & car rental company. I would like to have those dollars reimbursed.

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New Reviewer

Customer service once travel is booked is HORRENDOUS

Have spend several hours on the phone trying to get Costco travel customer on the phone and the wait time on my last attempt was 10-20 minutes that I ended up hanging up at 1:31 minutes. If it's an emergency good luck trying to get assistance. In total I have made 3 to 4 attempts to contact Costco travel and actually only gotten thru once with wait time exceeding 2-3 hours.

User's recommendation: Stafing, staffing, staffing. Costco know your call volume and schedule staff based on your customers needs. You should be ashamed at this level of service.

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ID
#2603011 Review #2603011 is a subjective opinion of poster.
Pros
  • Pricing
  • Package selection
Cons
  • No one answered phone
Preferred solution
Let the company propose a solution

Was tricked by Budget Rental Car. Booked through Costco.

Just wanted Costco to know what Budget did. Wasn't blaming Costco but felt they should know that Budget failed to deliver on the stated cost of the rental car. At this point, we have not heard from Costco AND was charged the full amount demanded by Budget. This in spite of a offer to reduce the charge by $115. Stated cost-$350 Charged cost-$656

User's recommendation: Don't rent from Budget/Avis, even through Costco Travel.

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ID
#2600715 Review #2600715 is a subjective opinion of poster.
Service
Costco Travel Car Rental
Pros
  • No problem with costco- problem was with budget car rental
New Reviewer

Customer service

Need to speak to someone about cruise we have booked but cant get through been calling for last four days and have spent 2 hours waiting each time the last 3 days - please call me back
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ID
#2600213 Review #2600213 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Costco is very bad to keeping people on the phone from:00 p.m. tell quarter to 8:00 I was put on hold to make reservations to fly out almost 3 and 1/2 hours nobody got on for me I would never in my li

I called Costco at 4:15 p.m. on the 4th of June it is almost 8:00 p.m. and I still didn't get on with them they put me on hold for that whole time I just hung up now I'm rewriting this report the same with American airlines they were rude I made reservations to fly out on June 30th I called to make my payment for my ticket and they put me on hold from 3:00 till almost 5:00 I am so fed up with this being on hold for hours just to pay for a freaking ticket
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ID
#2588581 Review #2588581 is a subjective opinion of poster.
Cons
  • Horrible booking website with no warning of reservation issues
  • Failure to answer 1 hour waits on phone
New Reviewer

Poor customer service cheated out and dragotory remarks

Issue with car rental, rude customer service, refused to rent a car blame that I have already rented a car and I will not be rental a car, finally rental car very late but charge for extra day

User's recommendation: The Avis and budget agency at Royal Sonesta is managed by a crook uneducated unrefined carpenter who lacks customer service as well as rental procedures and terminology. She only knows how to double charge customers or charge for the service she did not provide.. She failed to give a copy of contract, wrote two contracts.

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ID
#2579479 Review #2579479 is a subjective opinion of poster.
Loss
$583
Preferred solution
Apology

Check my cruise credit from previous cancellations

Hi it took me one and half hour to wait online. I have to hang it up since it had been too long. Can you provide call back option?

User's recommendation: Be prepared for long waiting time.

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ID
#2576805 Review #2576805 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Access

Run around with Registration on Costco travel I am a Costco member for 2O years. I used Costco Travel until the pandemic. Annoy get connected.
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ID
#2548642 Review #2548642 is a subjective opinion of poster.
Preferred solution
Registered
New Reviewer

Travel reservations 200*-201 halted during pandemic. Unable to get online to reserve avrentsl caf

20 year member of Costco. Stopped traveling during pandemic. Cannot get re-registered in COSTCO Travel
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ID
#2548625 Review #2548625 is a subjective opinion of poster.
Service
Costco Travel Car Rental Booking
Pros
  • Prices
  • Ease of the transaction
Cons
  • Technical access issues
Preferred solution
Registration in Costco Travel
New Reviewer

Every one must know

Costco travel customer service worst made waiting whole day on call and other side loan picks the phone and asks Costco number and disconnects Its not only travel every Costco service pathetic
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ID
#2547068 Review #2547068 is a subjective opinion of poster.
Location
Henderson, Nevada
Preferred solution
Full refund

Costco made a price adjustment to a vacation package after I disputed the amount that the Costco travel agent charged me, which was way more from their price on the travel web site.

I had booked a vacation package last year, but had to cancel due to the pandemic. Costco provided me with an airline credit. I recently tried to rebook my vacation package through their travel website, but I couldn't due to the airline credit I had. The Costco Travel agent charged me way more for the same vacation package that I could book myself on their travel website. I tried numerous ways to explain to the travel agent that the price was incorrect, and he provided me with numerous reason but none made sense. At the end, Coscto came through and honor the price on the website and gave me a credit for the difference.

User's recommendation: I'm very satisfied with the result of my complaint but spend hours on the phone to get this issue resolved.

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ID
#2505381 Review #2505381 is a subjective opinion of poster.

Displeased with where I was supposed to get van.

When I got there she said it would be another hour wasnt there yet. It ended up being to 2 hours late. The van finally gets there and its dirty inside I doubt it was sanitized. But the worst part was the two front tires were bald. Did not take vehicle due to safety reasons for my family. She kept saying it wasnt her fault, well then whose fault is it?
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ID
#2490945 Review #2490945 is a subjective opinion of poster.
Location
Warren, Ohio
New Reviewer

No answer

I have been trying to reach somebody since last week to help me to make some changes to my reservation but nobody is answering the phone. It is so frustrating.
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ID
#2479532 Review #2479532 is a subjective opinion of poster.
Preferred solution
Just help me make changes to my reservation

Frustration

Three times I called and waited for over an hour Without reaching anyone. Then I tried online. I entered my Costco membership number and my last name as requested for it to come back there was an error. Three times I reentered my information. Three times error

User's recommendation: Good luck.

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ID
#2466677 Review #2466677 is a subjective opinion of poster.
Location
Indio, California

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