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Costco Travel

Costco Travel

www.costcotravel.com
What is your customer experience with Costco Travel?

Costco Travel Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Costco Travel has 2.1 star rating based on 357 customer reviews. Consumers are mostly dissatisfied.

  • 62% of users would likely recommend Costco Travel to a friend or colleague.

  • Rating Distribution
  • Pros: Discount rate, Costco travel cashback, Good price.
    Cons: Customer service, Customer service competancy, Poor customer service.

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Media from reviews

Costco Travel - For our rewards
Costco Travel - C45120****, confirming ground connection in ParisCostco Travel - Complaints about my tripCostco Travel - Complaints about my trip - Image 2Costco Travel - Complaints about my trip - Image 3Costco Travel - Complaints about my trip - Image 4Costco Travel - Complaints about my trip - Image 5
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Top Costco Travel Reviews

Positive Review

"Information about cruise"

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I was grateful I called because our booking was messed up and she took the time to fix it and saved us money. User's recommendation: Highly Recommend!

Critical Review

"No real person to answer your questions also it’s a loopy message"

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After my cruise, I received one shop card instead of two because I booked two separate staterooms. I was trying to contact the customer service team and was...

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Damari Owz
map-marker Phoenix, Arizona

I wasn’t even pissed!

Nice service but car rental price was too high so I didnt book. The price I got directly was about the same.

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CUSTOMER-SERVICE-805-410-5002

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Try calling the number

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Costco stands as a grand emporium of abundance, a veritable citadel of commerce wherein the discerning patron is met with a trove of provisions, each offering an opulent testament to both quality and economy. Beneath its vast, cathedral-like ceilings, aisles stretch in august procession, brimming with wares that bespeak both necessity and indulgence in equal measure.

Here, the tenets of frugality and grandeur entwine, for what other establishment proffers both the quotidian and the luxurious with such magnanimous proportions? The air is thick with the scent of fresh harvests and artisanal craftsmanship, as culinary delights stand in resplendent array beside the mechanical marvels of modern convenience. The stewards of this house of plenitude attend with deftness and decorum, ensuring that each guest's passage is marked by ease and enlightenment. Within these walls, the simple act of procurement transforms into an odyssey, each turn revealing new treasures hitherto unconsidered yet instantly indispensable.

The warehouse itself, though imposing in its magnitude, exudes an ineffable warmth, a haven where both the thrifty and the indulgent find common ground.

To depart from its gates, laden with bounty, is to revel in the triumph of commerce at its most refined, an affair not of mere transactions but of sagacious acquisition. Costco is not merely a marketplaceit is a sanctum of superior discernment, where the art of economy reaches its most illustrious expression.

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Preferred solution: try calling them

User's recommendation: calling the number

1 comment
Michelle W Tfo

Trying to resolve my refund

glo Y

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Verified Reviewer

No real person to answer your questions also it’s a loopy message

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After my cruise, I received one shop card instead of two because I booked two separate staterooms. I was trying to contact the customer service team and was told they are the travel agency only.

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Loss:
$40
Pros:
  • Membership
Cons:
  • It is not easy to reach anyone

Preferred solution: Give me $40 shop card as promised

User's recommendation: Do not book with Costco Travel, it seems to me that they are not a part of Costco no customer service professional relationship at all

Angelisse Edx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Torrance, California

For our rewards

Costco Travel - For our rewards

My husband and me joined the cruise around January 2025. Our rewards from Costco for $65 & $200 for both of us are still pending! Could you please check our account see how much balance were still pending thanks

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User's recommendation: Princess cruise

Brenda C Vvv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Membership number doesn’t work

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Updated by user Apr 30, 2025

Went elsewhere

Updated by user Apr 18, 2025

I had a question on setting a travel trip. Could not get into site. Kept saying my membership number was invalid!

Original review Apr 14, 2025

This is crap! I want to ask a question!

What happened to calling customer service and reaching a person without going through? I don't know what!

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User's recommendation: Don’t bother

Danzell Pou

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Verified Reviewer
| map-marker Hempstead, New York

Tenacity

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From4/11/2025 until yesterday4/16/2025, dealing with Costco Travel was like a dog chasing its tail.

The incompetence and attitude at the rental site was a blot on Costco Travel and Costco Wholesale reputation. Especially for me a long time member.

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Lucianna Xtv
map-marker Vancouver, Washington

Information about cruise

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I was grateful I called because our booking was messed up and she took the time to fix it and saved us money.

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User's recommendation: Highly Recommend!

Juna Lpx
map-marker Jamestown, New York

Wrong vehicle I asked for gasoline they gave me an electric only 70% charge plus, I had a way to half hour to do the paperwork and another half hour to get the key and then they blocked me in

Budget was the issue my car was not available they gave me an electric vehicle only 70 percent charged for a 70 year old buckaroo from Oregon charging at relatives house was extremely slow 5 percent overnight the entire episode was a very slow start 30 minutes to get the vehicle paperwork done 30 minutes to get the key downstairs. Im walking with a cane then they blocked me in with their rental vehicles behind me in front of me the entire episode took so long to get out of the rental area and during the three days I had to constantly worry about how to get the vehicle charged

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Niraj Asg
map-marker Apopka, Florida

Call got disconnected

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Well, we did connect to disconnected. It was very disappointing, but the lady did call back and we did get it resolved and everything was great.

She had all the information that I needed. She was a great representative.

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User's recommendation: She called back, which was amazing

Asher Wui
map-marker Apopka, Florida

Information

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Representative very helpful representative very respectful we talked about everything I need to know she there s nothing else I need at present

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Ramah Yqr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Louisville, Kentucky

Request the digital reward cards

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Contains 1 confidential file for company representatives

I did not receive the reward cards from the cruise trip booked with Costco. The cruise booking # is C44590****.

Please see the attached proof of purchase. Thanks.

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Resolved
Devota Fpd
map-marker Long Beach, California

Resolved: Car rental question

Updated by user Jan 29, 2025

Company fixed the issue and I have been provided with apology. There was no issue worth complaining about. I love COSTCO and COSTCO TRAVEL.Put your guns back in your holster, guys.

Original review Jan 22, 2025

How does bring a car back early on a weekly rental with Avis affect the pricing was my question.

I was told that if I did it at the counter, the company would divide the seven days rental and charge me for the days I used

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Miryam Biy

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Verified Reviewer
| map-marker Atlanta, Georgia

Do not buy Shore Excursions from Costco Travel

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Costco Travel Shore Excursions guarantee your excursions once you land on the island. I recently bought four tickets that were confirmed.

When I reached the island and went to the tour operator, I was told that the tour had been oversold and they would not honor my tickets. I was stranded on the island for five hours with nothing to do. I would recommend not buying tickets from shore excursions.

Only buy shore excursions from the cruise line operator. I reached out to Costco Travel and they were of no use.

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User's recommendation: Do not buy Shore Excursions from Costco Travel. Buy excursions from Cruise line directly.

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? In this video, Mary Branum, a vacation rentals expert, and experienced homeowner, shares her insights as to how vacation rental owners can maintain good clientele, how consumers should plan a vacation, and how to protect yourself.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Kaprice Zqs
map-marker Sarasota, Florida

Trouble free, travel booking

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I'd use them again. Trouble free.

Courteous help on all the different calls that I made for payments and information on our cruise. Very helpful and we loved the fact that we were given a gift card for booking with him.

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Anonymous
map-marker Las Vegas, Nevada

To get problem solved

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They had an old email on file and they need to send my two incentives of $200.00 and $135.00 to my correct email. Others in party already received theirs after we got home from cruise. Ive got no help from anyone when calling.

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Alexsys Nph
map-marker Chicago, Illinois

C45120****, confirming ground connection in Paris

Costco Travel - C45120****, confirming ground connection in Paris

On November 10, ground transportation say from CDG Airport instead of ORY. Trying to confirm that the ground transportation is not leaving from CDG instead of ORY on the 10th of November.

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About

Related Companies

Costco, Costco Canada, Innovel Solutions, Kirkland Signature, Costco Pharmacy

Summary

Costco Travel is a tourist company providing its customers with vacations, theme park and other holiday specialties. It also offers its customers car rental. Thus, the company provides various vacation packages and additional vacation options. Vacational destinations offered by Costco Travel include Mexico, Fiji, Hawaii, and Tahiti, etc. Among vacation options, there are guided vacations such as Trafalgar and Adventures by Disney, theme parks (Disneyland, Universal Orlando, Walt Disney World) and so on. Costco Travel sells cruise of such cruise lines as Crystal Cruises, Disney Cruise line, and Viking River Cruises, etc. The company is based in Seattle, WA.

Costco Travel reviews and complaints

Costco Travel is ranked 113 out of 2160 in Travel Agencies category

Area Served

USA, Other, Canada

Payment Methods

VISAMasterCard

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