Costco Travel
Costco Travel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costco Travel has a 2.0 star rating from 233 reviews. 61% would recommend, but consumers are mostly dissatisfied; 71% say improve customer service and 50% say they won't reuse the service.
Key Takeaways for Future Customers
- Costco Travel reviews note good discounts, cashback and medium price level.
- Members report frequent reward or shop card delays.
- Confirm car rental and hotel details and dates before travel.
Negative Feedback / Risk Areas
- Poor customer service and hard-to-reach support leading to unresolved customer complaints.
- Refunds, exchanges and cancellations handled slowly or denied.
- Billing errors and unexpected charges cause disputes.
Positive Feedback
Some agents resolved issues promptly and customers value the number of destinations and occasional good prices.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costco Travel has a 2.0 star rating from 233 reviews. 61% would recommend, but consumers are mostly dissatisfied; 71% say improve customer service and 50% say they won't reuse the service.
Key Takeaways for Future Customers
- Costco Travel reviews note good discounts, cashback and medium price level.
- Members report frequent reward or shop card delays.
- Confirm car rental and hotel details and dates before travel.
Negative Feedback / Risk Areas
- Poor customer service and hard-to-reach support leading to unresolved customer complaints.
- Refunds, exchanges and cancellations handled slowly or denied.
- Billing errors and unexpected charges cause disputes.
Positive Feedback
Some agents resolved issues promptly and customers value the number of destinations and occasional good prices.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Delray Beach, Florida
The options were very vague considering all I want to do is change my email so there should be one that might say other
When I finally got someone to talk to my issue was resolved immediately. Thank you and I will continue to use your services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Delray Beach, Florida
Change email frustrated
I got divorce and I need my Costco travel to reflect my new email Not the old email. It was ashjakob@***o,it needs to he lindajakob50@***o. Cancel the ashjakob one.
Corona, California
Disappointed with service
- - Sought a direct travel number; told it was wrong department and was transferred to a silent sound while booking vacation; will try another company.
I worked hard to find a direct number for travel services only to talk to a person who said it was the wrong department and transferred me to a silent sound.
I was trying to book a long vacation, oh well. I will try another company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat customer service
- - Mikayla was thorough in checking options.
- - She called me back and was pleasant, and gave us credit for the incorrect information.
Service agent m, Mikayla, was thorough in checking out options. She even called me back when I accidentally disconnected her-that hardly ever happens!
She was pleasant and gave us credit for the incorrect information we had been given by another travel agent. She did everything she could!
Car rental problems
- - Costco Travel has been satisfactory overall.
- - They can't intervene with Enterprise over a $2000, 3 cm scratch while I dispute the charges.
For the most part, Costco Travel has been satisfactory. In my recent experience, they told me there was nothing they could do to intervene with Enterprise Car rental in a dispute I have with them over damages they claim were done to their car while in my possession.
They want to charge me $2000 for a 3 cm scratch to the side of the car. I am now fighting it out with my credit card company.
This is a legal issue that Costco can’t touch! You need to get a lawyer. It’s unfortunate but legally Costco is not a lawyer and cannot advise on legal matters.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTry calling the number
- - Costco offers abundant goods in a grand warehouse.
- - It blends value and quality, from daily needs to indulgent treats.
Costco stands as a grand emporium of abundance, a veritable citadel of commerce wherein the discerning patron is met with a trove of provisions, each offering an opulent testament to both quality and economy. Beneath its vast, cathedral-like ceilings, aisles stretch in august procession, brimming with wares that bespeak both necessity and indulgence in equal measure.
Here, the tenets of frugality and grandeur entwine, for what other establishment proffers both the quotidian and the luxurious with such magnanimous proportions? The air is thick with the scent of fresh harvests and artisanal craftsmanship, as culinary delights stand in resplendent array beside the mechanical marvels of modern convenience. The stewards of this house of plenitude attend with deftness and decorum, ensuring that each guest's passage is marked by ease and enlightenment. Within these walls, the simple act of procurement transforms into an odyssey, each turn revealing new treasures hitherto unconsidered yet instantly indispensable.
The warehouse itself, though imposing in its magnitude, exudes an ineffable warmth, a haven where both the thrifty and the indulgent find common ground.
To depart from its gates, laden with bounty, is to revel in the triumph of commerce at its most refined, an affair not of mere transactions but of sagacious acquisition. Costco is not merely a marketplaceit is a sanctum of superior discernment, where the art of economy reaches its most illustrious expression.
Preferred solution: try calling them
User's recommendation: calling the number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo real person to answer your questions also it’s a loopy message
After my cruise, I received one shop card instead of two because I booked two separate staterooms. I was trying to contact the customer service team and was told they are the travel agency only.
- Membership
- It is not easy to reach anyone
Preferred solution: Give me $40 shop card as promised
User's recommendation: Do not book with Costco Travel, it seems to me that they are not a part of Costco no customer service professional relationship at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor our rewards
- - My husband and I joined the cruise around January 2025.
- - Costco rewards of $65 and $200 for both of us are pending.
My husband and me joined the cruise around January 2025. Our rewards from Costco for $65 & $200 for both of us are still pending! Could you please check our account see how much balance were still pending thanks
User's recommendation: Princess cruise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMembership number doesn’t work
Went elsewhere
I had a question on setting a travel trip. Could not get into site. Kept saying my membership number was invalid!
This is crap! I want to ask a question!
What happened to calling customer service and reaching a person without going through? I don't know what!
User's recommendation: Don’t bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTenacity
- - 4/11/2025 to 4/16/2025: Costco Travel issues.
- - Incompetence and attitude at the rental site affected Costco Travel and Costco Wholesale standing.
From4/11/2025 until yesterday4/16/2025, dealing with Costco Travel was like a dog chasing its tail.
The incompetence and attitude at the rental site was a blot on Costco Travel and Costco Wholesale reputation. Especially for me a long time member.
Wrong vehicle I asked for gasoline they gave me an electric only 70% charge plus, I had a way to half hour to do the paperwork and another half hour to get the key and then they blocked me in
- - Budget issues left a car unavailable; EV was 70% charged.
- - Slow charging, long paperwork, and being blocked in by rentals.
Budget was the issue my car was not available they gave me an electric vehicle only 70 percent charged for a 70 year old buckaroo from Oregon charging at relatives house was extremely slow 5 percent overnight the entire episode was a very slow start 30 minutes to get the vehicle paperwork done 30 minutes to get the key downstairs. Im walking with a cane then they blocked me in with their rental vehicles behind me in front of me the entire episode took so long to get out of the rental area and during the three days I had to constantly worry about how to get the vehicle charged
How is this Costco travels fault? Sounds like the rental car companies fault!
I wasn’t even pissed!
Nice service but car rental price was too high so I didnt book. The price I got directly was about the same.
Information about cruise
I was grateful I called because our booking was messed up and she took the time to fix it and saved us money.
User's recommendation: Highly Recommend!
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Call got disconnected
- - We connected after being disconnected.
- - The issue was resolved after a callback.
- - The representative had all the information needed.
Well, we did connect to disconnected. It was very disappointing, but the lady did call back and we did get it resolved and everything was great.
She had all the information that I needed. She was a great representative.
User's recommendation: She called back, which was amazing
Information
Representative very helpful representative very respectful we talked about everything I need to know she there s nothing else I need at present
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerRequest the digital reward cards
I did not receive the reward cards from the cruise trip booked with Costco. The cruise booking # is C44590****.
Please see the attached proof of purchase. Thanks.
About
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Costco Travel is a tourist company providing its customers with vacations, theme park and other holiday specialties. It also offers its customers car rental. Thus, the company provides various vacation packages and additional vacation options. Vacational destinations offered by Costco Travel include Mexico, Fiji, Hawaii, and Tahiti, etc. Among vacation options, there are guided vacations such as Trafalgar and Adventures by Disney, theme parks (Disneyland, Universal Orlando, Walt Disney World) and so on. Costco Travel sells cruise of such cruise lines as Crystal Cruises, Disney Cruise line, and Viking River Cruises, etc. The company is based in Seattle, WA.
Costco Travel is ranked 126 out of 2302 in Travel Agencies category
USA, Other, Canada
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You worked so hard you couldn’t follow the phone tree? Weird