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I had a bad experience with Costco travel and could not get any positive resolution! My first time being so disappointed at Costco. Air Travel on AA.com for round trip to SEA-MIA included at $2724 (3 tickets) I booked the cruise package on 11/27 late evening at 11pm...
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Company wrote 0 private or public responses to the review from Nov 29.
4.7
#1410581
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Knowing that my family would be taking a road trip, and that we would need lots of luggage space, I went to the Costco car rental website and reserved a minivan two months prior to our trip. That same day, I received a confirmation email specifying a rental of a...
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Company wrote 0 public responses to the review from Nov 27.
#1408946
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Costco Travel - Terrible, Horrible Customer Service
1. Flight out was delayed 4 hours, with no help from Costco during the delay although Costco was contacted 2. Due to the delay, we arrived four hours later to learn there were no more non- smoking rooms left. The room we received was a handicap room. Less than...
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Company wrote 0 private or public responses to the review from Oct 29.
1.5
#1390580
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I booked a Disneyland vacation through Costco travel in August 2018. I was booking for 4 adults and 1 child (2 rooms) so I called instead of using the online service. I thought everything had gone well I had confirmation numbers and everything. I paid the deposit with...
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Company wrote 0 private or public responses to the review from Oct 17.
2.0
I didn't like
  • Worst customer service and problem resolution
#1384117
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What a horrible company do not book with these thieves.....We booked our first vacation to las vagas for my husbands 60 b day and they manage to screw everything up !!!! Horrible company do not book threw them even though you save a dollar they are horrible!!! They...
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Company wrote 0 private or public responses to the review from Oct 14.
1.0
#1381529
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on sept. 8th booked a cruise with Zach agent Jx6H confirmation#A351041370 cruise booking WP3C7H we told Zach we needed a wheelchair and a cabin large for 3 people, and wheelchair access, we didn't get any of our request. Zach didn't tell us we couldn't take the...
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Company wrote 0 private or public responses to the review from Oct 13.
1.0
I liked
  • Staff at the restaurant very helpful
I didn't like
  • Staff at the emergency office not very helpful and rude
#1380877
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Incompetent employee, keeps getting credit card number WRONG. I have been on hold for 3 hours trying to book a vacation. I strongly believe it should not take this LONG. Has had me on hold the entire time took my card info put me on hold. Currently STILL on hold...
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Company wrote 0 public responses to the review from Oct 12.
RelievedSiameseFightingFish929
RelievedSiameseFightingFish929

Costco Travel Contact Information Costco Travel does not have a contact email address set up for Members but if you do not want to call one of the phone numbers below you can ...

FragrantNumbat
FragrantNumbat

No is not the same as rude.

#1380085
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Costco markets Costsaver Tours to their card holders. Apparently Costsaver is the extreme budget version of Trafalger Tours. The hotels used by Costsaver were poorly located, dilapidated, and sometimes dirty. Several of us remarked about how badly the hotel smelled in...
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Company wrote 0 private or public responses to the review from Oct 04.
2.8
I liked
  • Using costco travel
  • It made me feel safer booking the tour
#1373199
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Made a reservation through Costco fir price and no charge for extra driver. Arrived in Boston Logan about 8:00pm. Line at Avis/Budget must have had over 100 people in it. People with reservations and without all in same ridiculous line. No way to just go pick up your...
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Company wrote 0 public responses to the review from Oct 03.
#1371937
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In return for a few dollars of onboard credit you get poor service. I cancelled a cruise and was shorted a refund called twice still no return of the commission paid to Costco by Royal Caribbean. I cancelled on 8/30 and got the refund less commission. Called on 9/4 and...
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Company wrote 0 private or public responses to the review from Sep 19.
3.2
I liked
  • Prices and on board credit
I didn't like
  • Customer service
#1360506
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