Costco Travel Reviews and Complaints
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Customers don't like
- Customer service
- Worst customer service and problem resolution
- Poor and incorrect information given poor customer service
Customers like
- Hotels and airline accommodations
- Using costco travel was easy
- Discount rate
What a horrible company do not book with these thieves.....We booked our first vacation to las vagas for my husbands 60 b day and they manage to screw everything up !!!! Horrible company do not book threw them even though you save a dollar they are horrible!!! They...
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on sept. 8th booked a cruise with Zach agent Jx6H confirmation#A351041370 cruise booking WP3C7H we told Zach we needed a wheelchair and a cabin large for 3 people, and wheelchair access, we didn't get any of our request. Zach didn't tell us we couldn't take the...
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I liked
- Staff at the restaurant very helpful
I didn't like
- Staff at the emergency office not very helpful and rude
Incompetent employee, keeps getting credit card number WRONG. I have been on hold for 3 hours trying to book a vacation. I strongly believe it should not take this LONG. Has had me on hold the entire time took my card info put me on hold. Currently STILL on hold...
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Costco markets Costsaver Tours to their card holders. Apparently Costsaver is the extreme budget version of Trafalger Tours. The hotels used by Costsaver were poorly located, dilapidated, and sometimes dirty. Several of us remarked about how badly the hotel smelled in...
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I liked
- Using costco travel
- It made me feel safer booking the tour
Made a reservation through Costco fir price and no charge for extra driver. Arrived in Boston Logan about 8:00pm. Line at Avis/Budget must have had over 100 people in it. People with reservations and without all in same ridiculous line. No way to just go pick up your...
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In return for a few dollars of onboard credit you get poor service. I cancelled a cruise and was shorted a refund called twice still no return of the commission paid to Costco by Royal Caribbean. I cancelled on 8/30 and got the refund less commission. Called on 9/4 and...
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I liked
- Prices and on board credit
I didn't like
- Customer service
Costco Travel - Wasn’t happy
I booked a rental car though Costco on Labor Day weekend and got all confirmed that I would have a car . But when I came to pickup the car enterprise said no we sold out no car available . I was so pissed !!! End up I had to pay almost double the price for a car that I was not please at all ....
I only gave one star because I can't give a 0. Because of the hurricane, we pushed our honeymoon to Aruba back one day to ensure we could fly from Denver to Miami. In fact, we mostly did this because Costco recommended that. We got our reservation confirmation of the...
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very poor car rental site for Canada. Contact number is wrong Every time I try renting a car I waste a good hour. Hour glass just keeps spinning. What a terrible site. I need to have 100 words to file my complaint. Wow. I have more or less written what I need to At...
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Costco Travel - Pissed Costco Employee
I just rented a car from Budget through Costco Travel. My reservation was full size car with upgrade to midsize SUV. Quote for 3 days without insurance $125. How about Budget total was $365. I am severely pissed. 1st and last with Budget. Costco Travel might want to get away from them. They are giving you a bad rep.
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No is not the same as rude.