we stayed at cabos - Marquis. We initially got the wrong room, what we didn't pay for, and then after arguing our case, we got the room we paid for. Unfortunately, our entire stay (5 days) was looking at a couple directly in front of us having nudist sex. We complained...Read more
San Jose Del Cabo, Baja California Sur
Not what is appears to be... The advertised price is different then when you get to check out.. Arrived at Hotel in Cancun and our upgraded room was unavailable, no beautiful ocean view like promised, we called and waited on hold at $.20 a minute for some sort of...Read more
Horrible resort experience construction we were not told about also said all inclusive if you did not tip every time then ignored you!!! Horrible experience with Costco when I called to complain they basically did not give a sh**! Sadly you would think someone would...Read more
I didn't like
- Travel package was not what is was suppose to be
Costco Travel - Costco is the best for booking a cruise
Costco has the best customer service when it comes to helping with a cruise I give them a 10 star rating
Costco Travel - Costco - Riviera Maya
Costco contracts with company best day travels for taking from cancun airport to Hardrock hotel. My son forgot his cell phone and we contacted them through hotel and directly but they they could not locate the driver who left immediately. We were not satisfied with how best day handled consumer complaint and their ability to read recover lost phone.
Costco Travel - We are not happy. spent 8k
Our trip just started in Maui and the Grand Wailea Hotel really didn’t deliver. The room smells like wet carpet. When I called the front desk all they did was try and up sell me to a room that costs more. Very upsetting.
Costco Travel Website info was faked
Booked cruise twice online, but at the end it became unavailable and ask you to call Costco Travel, and they started to sale you something else. Dishonest merchant!
As we landed in Mexico, BD Travels bus, a partner of Costco dropped us at the Hard Rock hotel, Riviera Maya. My son apparently forgot his cell phone in the bus, which he realized within 15 mins. of the bus dropping us. We tried to get in touch with the BD travel...Read more
Five months ago I booked a vacation at an all exclusive resort at Playa del Carmen in Mexico, travel dates from 11/24-11/29. My birthday escape. We were informed yesterday by Costco that our resort’s main pool will be closed and under construction during our entire...Read more
After reading all the complaints and few resolutions, against Costco travelers I know I'm just expressing myself. I booked a group cruise of 26 people with Royal Caribbean through Costco. My unpleasant experience started early on, but before we sailed it was horrible....Read more
Rented a car through Costco tavel in March 2017 for travel in May. Got off a plane and headed to pick up the rental car. NO CAR there for me. Spent a considerable amount more from another agency. Costco was supposed to refund the difference and never did. Phoned and...Read more
I purchased a trip for my cousin paying $4,500 for their 7 day stay in Hawaii. When they get to the Hyatt Regency Maui Resort, the resort requires a $450 cash deposit for incidentals. I trusted Costco to buy the package, but it doesn't include a $32 a day resort fee...Read more
Odds are if you are reading this, it's too late. Please, please read the terms and conditions of your contract BEFORE you pay a penny. Let me repeat myself and yell: READ THE TRMS AND CONDITIONS OF YOUR CONTRACT. The majority of the issues in the Costco forum are...Read more
We booked flight, car and hotel for our honeymoon. The flights were on time, the car rental was nice and friendly. The Sheraton in Kona was pretty bad! We went 4 nights without hot water. The first night we complained and they said they'd send a repairman. Next night,...Read more
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