Costco Travel

Service agent m, Mikayla, was thorough in checking out options. She even called me back when I accidentally disconnected her-that hardly ever happens!

She was pleasant and gave us credit for the incorrect information we had been given by another travel agent. She did everything she could!

For the most part, Costco Travel has been satisfactory. In my recent experience, they told me there was nothing they could do to intervene with Enterprise Car rental in a dispute I have with them over damages they claim were done to their car while in my possession.

They want to charge me $2000 for a 3 cm scratch to the side of the car. I am now fighting it out with my credit card company.

After my cruise, I received one shop card instead of two because I booked two separate staterooms. I was trying to contact the customer service team and was told they are the travel agency only.

My husband and me joined the cruise around January 2025. Our rewards from Costco for $65 & $200 for both of us are still pending! Could you please check our account see how much balance were still pending thanks

This is crap! I want to ask a question!

What happened to calling customer service and reaching a person without going through? I don't know what!

From4/11/2025 until yesterday4/16/2025, dealing with Costco Travel was like a dog chasing its tail.

The incompetence and attitude at the rental site was a blot on Costco Travel and Costco Wholesale reputation. Especially for me a long time member.

Budget was the issue my car was not available they gave me an electric vehicle only 70 percent charged for a 70 year old buckaroo from Oregon charging at relatives house was extremely slow 5 percent overnight the entire episode was a very slow start 30 minutes to get the vehicle paperwork done 30 minutes to get the key downstairs. Im walking with a cane then they blocked me in with their rental vehicles behind me in front of me the entire episode took so long to get out of the rental area and during the three days I had to constantly worry about how to get the vehicle charged

Nice service but car rental price was too high so I didnt book. The price I got directly was about the same.

I was grateful I called because our booking was messed up and she took the time to fix it and saved us money.

Well, we did connect to disconnected. It was very disappointing, but the lady did call back and we did get it resolved and everything was great.

She had all the information that I needed. She was a great representative.

Representative very helpful representative very respectful we talked about everything I need to know she there s nothing else I need at present

I did not receive the reward cards from the cruise trip booked with Costco. The cruise booking # is C44590****.

Please see the attached proof of purchase. Thanks.

How does bring a car back early on a weekly rental with Avis affect the pricing was my question.

I was told that if I did it at the counter, the company would divide the seven days rental and charge me for the days I used

Costco Travel Shore Excursions guarantee your excursions once you land on the island. I recently bought four tickets that were confirmed.

When I reached the island and went to the tour operator, I was told that the tour had been oversold and they would not honor my tickets. I was stranded on the island for five hours with nothing to do. I would recommend not buying tickets from shore excursions.

Only buy shore excursions from the cruise line operator. I reached out to Costco Travel and they were of no use.