For starters, Costco Travel gave very little support at the airport when we missed the flight to Mexico due to a snowstorm - we were at check-in 55 minutes before boarding and airport personnel could not check us in because 60 minutes was the rule. We called Costco...Read more
I didn't like
- Customer service
I rented a car and picked up on 4/21/18 in Cabo. It was returned on 4/27/18. I know you don't rent in Cabo, but was recommended to Hertz rental in Cabo with same discounts and prices as I would get thru you. I think I even extended the reservation one day but they say...Read more
Costco Travel - One star review
I spend 30 years raising kids and getting up too early and I book my first really deserved vacation away from the kids and it’s pound pound drill noise every weekday at 7am More noise than the kids ever made put together. Costco does not warn me. Live Aqua in Cancun will not help me and then Costco travels lies to me and say the noise only starts at 9am. But really it’s 7am. Beware
San Miguel De Cozumel, Quintana Roo
We rented a car from Budget at the Miami airport. We declined additional insurance but were charged $101. 01 for supplemental liability insurance. When we declined additional coverage the representative gave us attitude like we were idiots for declining. I contacted...Read more
Costco Travel - Booking nightmare
Became a Costco member to book a cruise with three other families. Every time I went on the site, my reservation changed. Actually one time it even disappeared. Going through all the anxiety of making sure our vacation stayed active was enough stress to send a person to the crazy house. Never again!
I booked 2 packages for Costco travel to Maui and was so disappointed by the conditions of rooms at the Kaanapali Beach Resort. The hotel was so outdated and dirty we could not bring ourselves to stay there. We told the front desk that we would not be staying there....Read more
This trip was the most terrifying experience I've ever had. The car had a flat tire in the middle of highway, and even after making numerous calls to Budget's roadside assistance, I and my son were trapped in the car for more than 8 hours. I requested to leave the car...Read more
We were dropped off at wrong hotelfrom airport. They took us to the wrong Hiton after flying on a redeye flight. We didn't get an early check in like promised by costco. our room was dirty,Cigarette butts on balcony, towel request took several attempts to get, room...Read more
we booked a two region vacation package thru Costco to Hawaii. everything that was out of the ordinary while booking online Costco highlighted in red so I could make sure that I got what I wanted, except my inter island flight. in their package included is a night...Read more
We rented a sub compact in fort myers. Of course the upgrade was the first thing the rep did. When I refused he said no compacts were available and he would have to upgrade us for free. I told him I did not need any insurance and after I signed the form I saw a charge...Read more
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