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we stayed at cabos - Marquis. We initially got the wrong room, what we didn't pay for, and then after arguing our case, we got the room we paid for. Unfortunately, our entire stay (5 days) was looking at a couple directly in front of us having nudist sex. We complained...
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1.9
San Jose Del Cabo, Baja California Sur
#1170525
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Not what is appears to be... The advertised price is different then when you get to check out.. Arrived at Hotel in Cancun and our upgraded room was unavailable, no beautiful ocean view like promised, we called and waited on hold at $.20 a minute for some sort of...
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1.4
#1167810
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Horrible resort experience construction we were not told about also said all inclusive if you did not tip every time then ignored you!!! Horrible experience with Costco when I called to complain they basically did not give a sh**! Sadly you would think someone would...
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1.6
I didn't like
  • Travel package was not what is was suppose to be
#1158037
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Costco Travel - Costco is the best for booking a cruise

Costco Travel
#1171619
5.0
Details
Costco has the best customer service when it comes to helping with a cruise I give them a 10 star rating
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Additional Fees
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
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Costco Travel - Costco - Riviera Maya

Costco Travel
#1155153
Costco contracts with company best day travels for taking from cancun airport to Hardrock hotel. My son forgot his cell phone and we contacted them through hotel and directly but they they could not locate the driver who left immediately. We were not satisfied with how best day handled consumer complaint and their ability to read recover lost phone.
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Costco Travel - We are not happy. spent 8k

Costco Travel
#1151362
Our trip just started in Maui and the Grand Wailea Hotel really didn’t deliver. The room smells like wet carpet. When I called the front desk all they did was try and up sell me to a room that costs more. Very upsetting.
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Costco Travel Website info was faked

Costco Travel
#1149242
Booked cruise twice online, but at the end it became unavailable and ask you to call Costco Travel, and they started to sale you something else. Dishonest merchant!
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As we landed in Mexico, BD Travels bus, a partner of Costco dropped us at the Hard Rock hotel, Riviera Maya. My son apparently forgot his cell phone in the bus, which he realized within 15 mins. of the bus dropping us. We tried to get in touch with the BD travel...
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Anonymous
Suck it up

Lol , maybe your child isn’t old enough to be a responsible for a cell phone . Tough lesson , however this has nothing to do with Costco Travel . You sound like a whiner that ...

Anonymous
Wahwahwah

“ Had they responded to us immediately we would not loose the phone”You are blaming others for your son being irresponsible. Ridiculous complaint.

#1155146
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Five months ago I booked a vacation at an all exclusive resort at Playa del Carmen in Mexico, travel dates from 11/24-11/29. My birthday escape. We were informed yesterday by Costco that our resort’s main pool will be closed and under construction during our entire...
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1.0
#1133085
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After reading all the complaints and few resolutions, against Costco travelers I know I'm just expressing myself. I booked a group cruise of 26 people with Royal Caribbean through Costco. My unpleasant experience started early on, but before we sailed it was horrible....
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Anonymous
Anonymous

Likewise, never go thru Costco travel. Book direct with the cruises.

2.3
#1132636
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Rented a car through Costco tavel in March 2017 for travel in May. Got off a plane and headed to pick up the rental car. NO CAR there for me. Spent a considerable amount more from another agency. Costco was supposed to refund the difference and never did. Phoned and...
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1.0
#1128177
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I purchased a trip for my cousin paying $4,500 for their 7 day stay in Hawaii. When they get to the Hyatt Regency Maui Resort, the resort requires a $450 cash deposit for incidentals. I trusted Costco to buy the package, but it doesn't include a $32 a day resort fee...
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Anonymous
Life

$5000 monetary loss , eh? For your lack of reading and understanding pricing policy ? Perhaps you should invest in some reading/comprehension lessons , math as well since I tr...

Anonymous
Wahwahwah

Costco’s website states resort fees and parking fees are not included. Hotel wouldnt have asked for cash. Hotels do typically require a charge card on file. That is normal.

2.0
#1122418
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Odds are if you are reading this, it's too late. Please, please read the terms and conditions of your contract BEFORE you pay a penny. Let me repeat myself and yell: READ THE TRMS AND CONDITIONS OF YOUR CONTRACT. The majority of the issues in the Costco forum are...
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Anonymous
Anonymous

I would highly advise anyone looking to make a trip with Costco Travel to call them. Even if you do not wish to book with costco you can easily run any vacation plan by them t...

#1118329
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We booked flight, car and hotel for our honeymoon. The flights were on time, the car rental was nice and friendly. The Sheraton in Kona was pretty bad! We went 4 nights without hot water. The first night we complained and they said they'd send a repairman. Next night,...
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Anonymous
RedneckBob

In less than 60 seconds and 5 clicks I found many reports that match your experience or worse. Did you research prior to going and did you read the terms of your contract?

4.1
I liked
  • Using costco travel was easy
I didn't like
  • Tavel package it was not what is suppose to be
#1103027
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