Carly C Izo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot reach Costco travel for assistance. Airline cancelled flight

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I booked flight, hotel, and car rental. The airline notified me via text that the flight was delayed x 3 after i checked in 24 hours prior.

I could not reach Delta Airlines. They issued another flight to a different destination without connecting flight details? Still on hold with Costco Travel 1 hour and 40 minutes . Unreal!

Pre-paid so I have had to contact credit card company. I did not cancel the trip...the airline did! If I had assistance available, I could have made it to the destination in order to honor the rest of the trip. Really awful.

My pet is in boarding and had to cancel my reservation for parking at the airport.

If I could reach an actual human and not a Bot it could have been rectified. HORRIBLE!

View full review
Loss:
$2
Pros:
  • Pricing and options
Cons:
  • Zero customer care or service

Preferred solution: Full refund

User's recommendation: Just book directly and do not use a third party. In previous years Costco was most reliable. New world.

Anonymous
map-marker Fresno, California

I love Costco

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I tried to purchase international airline ticket from Fresno, California to Yerevan Armenia, but I guess you guys dont sell one-way tickets
View full review
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Orlando, Florida

Charged triple

Costco Travel - Charged triple
Costco Travel - Charged triple - Image 2
Charged triple the amount- I booked a car rental through Costco. At the end of the trip I was charged trip the cost. Waiting on resolution.. contacted budget and Costco but its friday after 5 pm.
View full review

User's recommendation: Pay close attention.

mike a Kif

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bait and switch

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paid for upgrade room did not get it, hotel lied and said they gave me upgraded room,i paid 500 for that room dod not use costco or the HAYATT REGENCY i honolulu stay away
View full review
Loss:
$500
Cons:
  • If you pay for a upgrade you will not get it or your money back

Preferred solution: Full refund

Elias A Fjk
map-marker Rosamond, California

We purchased all inclusive at hand palladium costa mujeres and it was the worst experience for me and my family

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We arrived at 8:00 am but our room wasnt ready we had to wait until 3:00 pm to get some sleep. It was supposed to be all included but if you want anything that is somewhat decent like okay food you will have to pay .

The pool were very duty this is like going to Vegas but Vegas is less expensive.

If what you call fun is standing at the pool and drink all day then this is for you . And be careful with the people the try to sell you tour package specially the Costco guy he try selling me a trip to the pirámide and isla Mujeres for 1,450 for 5 members I got the same trips for 650 dollars dont waist your money in this hotel

View full review

User's recommendation: Don’t go to Cancun and if you go do not stay in the grand palladium costa mujer

1 comment
Laura Ykf

Costco employees get paid by the hour, and have probably never been anyplace outside of there own hometown. All they know about your destination and the boxed up package they are trying to sell in mass quantities is the information they are reading to you from a computer screen.

Using a IATAN or CLIA certified travel professional cost you nothing! We don't inflate rates, charge hidden fees and you will be working with a professional that has visited the resorts and or destinations on familiarization trips. This provides us the knowledge and ability to help plan (not sell) a vacation you truly want. Not a boxed up mass produced vacation deal they are selling through a third party like Costco.

When you are on vacation, from start to finish your dedicated travel professional is there to handle most any issue that arises. Canceled or delayed flights, we are monitoring you flights, if anything goes wrong know that we are aware and already working on it. No standing in long lines trying to rebook. If you have issues at a destination, we are just a call or text away.

We will handle the issue directly with the vendors and get it corrected so you can continue to enjoy the vacation. We have a contact with every vendor we can reach out to, to get issues corrected. Costco and other third parties are selling boxed up vacation packages that one size fits all. A travel professional takes the time to put together a personalized vacation, with the components you want, not what they want to sell you.

We cost you nothing and provide dedicated service to our clients. We have to, we want you to come back. The hourly employee at Costco will probably be working at T-mobile or McDonalds next week. Try to call your costco at 3 a.m.

when you arrive in a foreign destination and find your transportation or hotel reservations are not what you thought or even available. We provide you our personal contact numbers so you can contact us 24 hours a day while traveling. We are there for you. 602-583-**** and we even have a website you can browse on your own if that is your preference www.safe-traveler.com .

Travel Brochures - we have a variety of them to share.

So please next time, give us the opportunity to help you plan your next adventure. You will see and experience why we are the #1 Leisure Travel Service in Americs with over 400 five-star reviews,

Matt V Jne

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hotel didn't have our prepaid reservation

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We booked a 6 night stay through Costco travel in October 2022 for a stay 2/12/2023 - 2/18/2023

After 12 hours of travel and the first time traveling outside of the US with my daughters, we arrive to the hotel. They have no reservation for us that we have 100% prepaid through Costco.

In fact, they had the reservation dates down for December 2022 instead of February 2023 and it shows we no showed on a prepaid reservation in December. No one at the hotel or Costco contacted us when we no showed on a prepaid reservation.

I also emailed the hotel twice before we traveled and no one replied. CALL THE HOTEL IF YOU BOOKED THROUGH COSTCO. The hotel and Costco had ample time to realize the mistake, but did nothing.

There was a lot of finger pointing between both Garza Blanca and Costco who was at fault here.

Both of them had several opportunities to correct this prior to my trip and they did nothing. So this resulted in the room I paid for not being available. I had a crying 11 & 14 year old girls at the front desk while they tried to blame this on me. At no time did I get an apology from the hotel or Costco which still bothers me.

Costco's Customer Service rep Annette said 'these things happen' when I was trying to get help while I was on my trip.

I was paying out of pocket at this point because the hotel had no record of payment from Costco. I called after my trip, no assistance. I filed a claim request online, no response.

I wrote a poor review about the hotel on Costco's website about the experience, they wouldn't post it.

Costco will take your money, but as for any help when you are traveling or responding after your trip, good luck. I'll book direct with the hotel in the future.

View full review
Loss:
$1100
Pros:
  • Good at taking reservations
Cons:
  • Poor at honoring reservations awful customer service

Preferred solution: Apology

User's recommendation: just book direct

1 comment
Laura Ykf

Costco employees get paid by the hour, and have probably never been anyplace outside of there own hometown. All they know about your destination and the boxed up package they are trying to sell in mass quantities is the information they are reading to you from a computer screen.

Using a IATAN or CLIA certified travel professional cost you nothing! We don't inflate rates, charge hidden fees and you will be working with a professional that has visited the resorts and or destinations on familiarization trips. This provides us the knowledge and ability to help plan (not sell) a vacation you truly want. Not a boxed up mass produced vacation deal they are selling through a third party like Costco.

When you are on vacation, from start to finish your dedicated travel professional is there to handle most any issue that arises. Canceled or delayed flights, we are monitoring you flights, if anything goes wrong know that we are aware and already working on it. No standing in long lines trying to rebook. If you have issues at a destination, we are just a call or text away.

We will handle the issue directly with the vendors and get it corrected so you can continue to enjoy the vacation. We have a contact with every vendor we can reach out to, to get issues corrected. Costco and other third parties are selling boxed up vacation packages that one size fits all. A travel professional takes the time to put together a personalized vacation, with the components you want, not what they want to sell you.

We cost you nothing and provide dedicated service to our clients. We have to, we want you to come back. The hourly employee at Costco will probably be working at T-mobile or McDonalds next week. Try to call your costco at 3 a.m.

when you arrive in a foreign destination and find your transportation or hotel reservations are not what you thought or even available. We provide you our personal contact numbers so you can contact us 24 hours a day while traveling. We are there for you. 602-583-**** and we even have a website you can browse on your own if that is your preference www.safe-traveler.com .

Travel Brochures - we have a variety of them to share.

So please next time, give us the opportunity to help you plan your next adventure. You will see and experience why we are the #1 Leisure Travel Service in Americs with over 400 five-star reviews,

Harry P Nwe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of Information

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I even wrote an extensive problem to raise but was unable to submit it because the verification code was entered and program was stuck. So, had a major problem to address and could not even do that.

View full review
Pros:
  • Appear to have good travel options
Cons:
  • Do not provide complete information for extensive issue

Preferred solution: Apology

User's recommendation: Make sure that Costco Travel provides complete information for any tour purchases.

1 comment
Laura Ykf

Costco employees get paid by the hour, and have probably never been anyplace outside of there own hometown. All they know about your destination and the boxed up package they are trying to sell in mass quantities is the information they are reading to you from a computer screen.

Using a IATAN or CLIA certified travel professional cost you nothing! We don't inflate rates, charge hidden fees and you will be working with a professional that has visited the resorts and or destinations on familiarization trips. This provides us the knowledge and ability to help plan (not sell) a vacation you truly want. Not a boxed up mass produced vacation deal they are selling through a third party like Costco.

When you are on vacation, from start to finish your dedicated travel professional is there to handle most any issue that arises. Canceled or delayed flights, we are monitoring you flights, if anything goes wrong know that we are aware and already working on it. No standing in long lines trying to rebook. If you have issues at a destination, we are just a call or text away.

We will handle the issue directly with the vendors and get it corrected so you can continue to enjoy the vacation. We have a contact with every vendor we can reach out to, to get issues corrected. Costco and other third parties are selling boxed up vacation packages that one size fits all. A travel professional takes the time to put together a personalized vacation, with the components you want, not what they want to sell you.

We cost you nothing and provide dedicated service to our clients. We have to, we want you to come back. The hourly employee at Costco will probably be working at T-mobile or McDonalds next week. Try to call your costco at 3 a.m.

when you arrive in a foreign destination and find your transportation or hotel reservations are not what you thought or even available. We provide you our personal contact numbers so you can contact us 24 hours a day while traveling. We are there for you. 602-583-**** and we even have a website you can browse on your own if that is your preference www.safe-traveler.com .

Travel Brochures - we have a variety of them to share.

So please next time, give us the opportunity to help you plan your next adventure. You will see and experience why we are the #1 Leisure Travel Service in Americs with over 400 five-star reviews,

Donna E Exw

Rent a car

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I booked a car on line but she hung up right before I had another question for her. So I was disappointed I didn't get to ask my question
View full review

Preferred solution: Am I going to receive an email or text with my car rental information

Joanna W Snz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Costco Travel ruined my honeymoon

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Horrific experience that ruined our honeymoon. Costco took our money and when American rebooked our fight due to some unknown reason at the last minute, Costco claimed they had no power to change the booking.

We were also unable to remediate our hotel reservation, as Costco had to do this on our behalf and was unable to do this in a timeframe that prevented us from being "penalized" for a flight change we had no control over. Overall, we got nothing but lies from Costco and they were both the arbiters of our vacation yet claimed they had no control over anything including providing partial refunds for flights. They also tried to convince us to accept a lower class of air service and accept a 4 day stay instead of original 6 day stay so they wouldn't have to refund us a dime. Very deceptive practice.

We are absolutely going to challenge the whole cost of the vacation with our card company since Costco won't take responsibility for anything besides airfare refunds, which we would be better off getting directly from the airline, given the poor level of service from Costco.

Unbelievably bad service and zero accountability from Costco. We will cut up our membership card after this fiasco.

View full review
Loss:
$8600
Cons:
  • Poor customer service
  • Poor refund
  • Poor communications

Preferred solution: Full refund

User's recommendation: Avoid at all costs

1 comment
Laura Ykf

Costco employees get paid by the hour, and have probably never been anyplace outside of there own hometown. All they know about your destination and the boxed up package they are trying to sell in mass quantities is the information they are reading to you from a computer screen.

Using a IATAN or CLIA certified travel professional cost you nothing! We don't inflate rates, charge hidden fees and you will be working with a professional that has visited the resorts and or destinations on familiarization trips. This provides us the knowledge and ability to help plan (not sell) a vacation you truly want. Not a boxed up mass produced vacation deal they are selling through a third party like Costco.

When you are on vacation, from start to finish your dedicated travel professional is there to handle most any issue that arises. Canceled or delayed flights, we are monitoring you flights, if anything goes wrong know that we are aware and already working on it. No standing in long lines trying to rebook. If you have issues at a destination, we are just a call or text away.

We will handle the issue directly with the vendors and get it corrected so you can continue to enjoy the vacation. We have a contact with every vendor we can reach out to, to get issues corrected. Costco and other third parties are selling boxed up vacation packages that one size fits all. A travel professional takes the time to put together a personalized vacation, with the components you want, not what they want to sell you.

We cost you nothing and provide dedicated service to our clients. We have to, we want you to come back. The hourly employee at Costco will probably be working at T-mobile or McDonalds next week. Try to call your costco at 3 a.m.

when you arrive in a foreign destination and find your transportation or hotel reservations are not what you thought or even available. We provide you our personal contact numbers so you can contact us 24 hours a day while traveling. We are there for you. 602-583-**** and we even have a website you can browse on your own if that is your preference www.safe-traveler.com .

Travel Brochures - we have a variety of them to share.

So please next time, give us the opportunity to help you plan your next adventure. You will see and experience why we are the #1 Leisure Travel Service in Americs with over 400 five-star reviews,

Joey H Hlo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible experience

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I spent hours on hold trying to book a trip. I eventually went to a competitor site and although I paid maybe $100 more per person, it has been worth it since I was able to book it in less than 20 minutes and have had great customer service since then. I have read so many stories where people have the same issues with non-responsive customer service that I would highly recommend you look elsewhere, despite the attractive prices.

View full review
Cons:
  • Non existent customer service

Preferred solution: Apology

User's recommendation: Look for alternatives

1 comment
Laura Ykf

Costco employees get paid by the hour, and have probably never been anyplace outside of there own hometown. All they know about your destination and the boxed up package they are trying to sell in mass quantities is the information they are reading to you from a computer screen.

Using a IATAN or CLIA certified travel professional cost you nothing! We don't inflate rates, charge hidden fees and you will be working with a professional that has visited the resorts and or destinations on familiarization trips. This provides us the knowledge and ability to help plan (not sell) a vacation you truly want. Not a boxed up mass produced vacation deal they are selling through a third party like Costco.

When you are on vacation, from start to finish your dedicated travel professional is there to handle most any issue that arises. Canceled or delayed flights, we are monitoring you flights, if anything goes wrong know that we are aware and already working on it. No standing in long lines trying to rebook. If you have issues at a destination, we are just a call or text away.

We will handle the issue directly with the vendors and get it corrected so you can continue to enjoy the vacation. We have a contact with every vendor we can reach out to, to get issues corrected. Costco and other third parties are selling boxed up vacation packages that one size fits all. A travel professional takes the time to put together a personalized vacation, with the components you want, not what they want to sell you.

We cost you nothing and provide dedicated service to our clients. We have to, we want you to come back. The hourly employee at Costco will probably be working at T-mobile or McDonalds next week. Try to call your costco at 3 a.m.

when you arrive in a foreign destination and find your transportation or hotel reservations are not what you thought or even available. We provide you our personal contact numbers so you can contact us 24 hours a day while traveling. We are there for you. 602-583-**** and we even have a website you can browse on your own if that is your preference www.safe-traveler.com .

Travel Brochures - we have a variety of them to share.

So please next time, give us the opportunity to help you plan your next adventure. You will see and experience why we are the #1 Leisure Travel Service in Americs with over 400 five-star reviews,

Michael S Six

Complain about transportation

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We booked with Costco and had arranged transportation from hotel to airport. The promised arrangement with confirmation email sent to us DID NOT HAPPEN - they DID NOT show up.

We are forced to pay a $100 TAXI to go to the airport when YOU had travel arrangements organized PRIOR. This is ridiculous and we want this to be organized and reimbursed accordingly.

View full review
Loss:
$100

Preferred solution: Full refund

1 comment
Laura Ykf

Costco employees get paid by the hour, and have probably never been anyplace outside of there own hometown. All they know about your destination and the boxed up package they are trying to sell in mass quantities is the information they are reading to you from a computer screen.

Using a IATAN or CLIA certified travel professional cost you nothing! We don't inflate rates, charge hidden fees and you will be working with a professional that has visited the resorts and or destinations on familiarization trips. This provides us the knowledge and ability to help plan (not sell) a vacation you truly want. Not a boxed up mass produced vacation deal they are selling through a third party like Costco.

When you are on vacation, from start to finish your dedicated travel professional is there to handle most any issue that arises. Canceled or delayed flights, we are monitoring you flights, if anything goes wrong know that we are aware and already working on it. No standing in long lines trying to rebook. If you have issues at a destination, we are just a call or text away.

We will handle the issue directly with the vendors and get it corrected so you can continue to enjoy the vacation. We have a contact with every vendor we can reach out to, to get issues corrected. Costco and other third parties are selling boxed up vacation packages that one size fits all. A travel professional takes the time to put together a personalized vacation, with the components you want, not what they want to sell you.

We cost you nothing and provide dedicated service to our clients. We have to, we want you to come back. The hourly employee at Costco will probably be working at T-mobile or McDonalds next week. Try to call your costco at 3 a.m.

when you arrive in a foreign destination and find your transportation or hotel reservations are not what you thought or even available. We provide you our personal contact numbers so you can contact us 24 hours a day while traveling. We are there for you. 602-583-**** and we even have a website you can browse on your own if that is your preference www.safe-traveler.com .

Travel Brochures - we have a variety of them to share.

So please next time, give us the opportunity to help you plan your next adventure. You will see and experience why we are the #1 Leisure Travel Service in Americs with over 400 five-star reviews,

JoAnn O Ran

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hours late with Air City service

First timers with Costco Travel... Flights great, Hotel very good but the transfer car service to hotels was HORRIBLE!

waited over 2 hours to get a ride to our Paris hotel, we were so tired and couldn't call anyone since it wasn't opened yet... Then leaving hotel again 2 hours late... Maybe you need to hire more reliable service people, really put a damper on our trip... It really is very hard to wait when we did all the paperwork beforehand so the driver would be on time...Just wanted to get to our hotel after our long flight & then get to airport on time...

Please see if Costco can compensate at all for this dilemma... Would love to travel again through Costco if things get better...

Thank you for your time in this matter... Your truly, JoAnn OBrien

View full review
Loss:
$150
Pros:
  • Hotels
  • Air france
Cons:
  • To get us back & forth
  • Transfer service

Preferred solution: Price reduction

User's recommendation: Wonderful Trip except the transfers from airport to Hotel & Hotel to airport!

1 comment
Laura Ykf

Costco employees get paid by the hour, and have probably never been anyplace outside of there own hometown. All they know about your destination and the boxed up package they are trying to sell in mass quantities is the information they are reading to you from a computer screen.

Using a IATAN or CLIA certified travel professional cost you nothing! We don't inflate rates, charge hidden fees and you will be working with a professional that has visited the resorts and or destinations on familiarization trips. This provides us the knowledge and ability to help plan (not sell) a vacation you truly want. Not a boxed up mass produced vacation deal they are selling through a third party like Costco.

When you are on vacation, from start to finish your dedicated travel professional is there to handle most any issue that arises. Canceled or delayed flights, we are monitoring you flights, if anything goes wrong know that we are aware and already working on it. No standing in long lines trying to rebook. If you have issues at a destination, we are just a call or text away.

We will handle the issue directly with the vendors and get it corrected so you can continue to enjoy the vacation. We have a contact with every vendor we can reach out to, to get issues corrected. Costco and other third parties are selling boxed up vacation packages that one size fits all. A travel professional takes the time to put together a personalized vacation, with the components you want, not what they want to sell you.

We cost you nothing and provide dedicated service to our clients. We have to, we want you to come back. The hourly employee at Costco will probably be working at T-mobile or McDonalds next week. Try to call your costco at 3 a.m.

when you arrive in a foreign destination and find your transportation or hotel reservations are not what you thought or even available. We provide you our personal contact numbers so you can contact us 24 hours a day while traveling. We are there for you. 602-583-**** and we even have a website you can browse on your own if that is your preference www.safe-traveler.com .

Travel Brochures - we have a variety of them to share.

So please next time, give us the opportunity to help you plan your next adventure. You will see and experience why we are the #1 Leisure Travel Service in Americs with over 400 five-star reviews,

Becky O Ozx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Supposed to have a credit due to me on cruse change

Room change Was 4 in room Now only 3 Other person now in room with another individual Caroline Rohm Costco supposed to have issued Becky Oneill credit of 1024.00
View full review

Preferred solution: Price reduction

Everette B Yln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NO LINK TO PAYMENT, NO RESPONSE FROM AGENTS BY ANY MEANS

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We tried to book a trip, got as far as a booking number via an emailed form letter with invoice with no way to pay the deposit. Nobody will confirm the trip or give us a link to pay despite multiple emails and daily hours on hold with never getting connected, and you will get a "lost connection" by chat and can't reconnect if you have a question.

Waited 4 hours for a call back today, was put on hold again, and then was promptly disconnected. We have a booking number, but no way to pay, no confirmation that that trip will occur, and nowhere to ask for help. Don't even try to complicate matters by asking if you can have an extra day at the hotel if you are arriving a day earlier.

No agents will reply, we only have a few simple questions! We really wanted to go on this tour, it was a good offer and reasonable price.

View full review
Pros:
  • Good destinations and prices
Cons:
  • Nobody works in the travel department to purchase these trips

Preferred solution: We would just like to get the trip booked and confirmed. At this point we don't even care if they charge us for airport transportation we can't use

User's recommendation: It's not worth it. It's a risk. We wasted time. Zero customer service.

Anonymous
map-marker Baltimore, Maryland

Very good service by Alaysia

Alaysia has been exceptionally helpful and has been very courteous !Had a wonderful experience ! she gets a 10 on 10
View full review