Costco Travel
Reviews and Complaints

We trusted Costco. The name, the brand, the overall vibe of Costco.

However, we will not book travel again with them ever again. No reason to go into the plethora of issues that began as soon as we landed in Cabo, but trust me, we really needed to get a hold of them and quick!

We called the number provided on our itinerary at 6:00PM (was a weekday) and even though the contract said they were open until 7:00, we got the "we are closed, normal hours are" blah blah blah...

So the 6+ hours of frustration we had trying to fix many issues with the hotel were just wasted time. A really expensive waste of time.

We won't be back.

Used Costco Travel's search engine to find an all-inclusive dream vacation to St. Lucia.

Except their programming was wrong and the resort selected was NOT all inclusive. The phone number provided by Costco Travel for out of the country issues was not in working service. Upon return from vacation (with a large unexpected expense for food and, to be fair, the first ever vacation that I've lost weight on), we contact Costco Travel to have them tell us that we should have read the small print. Wow ...

for a company that prides itself on customer care, this was not that. I will never use them again, and I will scream loud and far for all to hear me - they shouldn't use them either!

I'm really disappointed with Costco Travel. I don't want to give even one star.

Their handling of the issue has left me frustrated. When I spoke to a supervisor, it was clear she needed better customer service skills. I know her name, but I am not going to mention it here. Within just three days of booking, the price shot up, and despite my polite inquiry about a possible adjustment, they refused.

I even asked about using Costco gift cards, but that was a dead end too. Spending over $7,000 on this trip, the $200 difference might not seem huge, but who would be happy that the price went down and you're not going to get that money back within only 3 days of booking. Their poor handling of the situation has left me thoroughly dissatisfied with their customer service.

It wasn't just about the $200 difference anymore; it was about their way of dealing with the customer. I won't be using Costco Travel again.

We picked our seats when we booked through Costco travel with United airlines and we were never informed that we were kicked off our seats. We only realized this the day before we left that we did not have assigned seats on our flights.

We found out that United airlines wanted more money to book our selected seats but no one informed us that this was an issue. We were flying with a toddler and a Costco representative said they had 3 seats available to offer us but it was aisle aisle middle. Our toddler needed a window seat for their car seat! Luckily for us, our original seats were still available for purchase but if we were traveling during busy travel season, we would have been screwed so hard by COSTCO and UNITED AIRLINES.

Someone screwed up at Costco Travel but their management did not think they did anything wrong and pretty much did not try to correct their error.

This is very unlike Costco to treat their loyal customers this way. If you traveling with seat restrictions, Id tread very carefully with Costco Travel.

Booking Date: March 10, 2024

Costco Membership #: 800553****00

Member Name: MARIA CONVERY

Pick-up Date: April 21, 2024

Drop-off Date: May 01, 2024 I'm writing to let your company know that I had the worst experience ever, when renting my car on April 21 at the JFK Avis.

My Avis confirmation #

4114****US4

My Costco confirmation#

I arrived at 3:30 pm at the counter and there were at least 50 or more people waiting to rent cars. I am handicapped and was told to wait in line for 2 1/2 hours to be taken care of.

I had a reservation for 3:30 but alot of the people were just renting vehicles that day. I who couldn't stand trying to lean on my cane for support stood there pretty much in one spot for 2 1/2 hours. There were o ly two people working the counter. They did not even offer me a chair.

Why did I make a reservation if I had to stand in line for 2 hours. I've been renting cars from your company for 20 years.

When I finally got to the counter the person was rude. I can understand that he was having a bad afternoon but he could have looked up for a few minutes to make eye contact. Then he gave me my rental paperwork and without explaining what I wanted or signing he told me to go wait outside for my car.

It took another half hour to get my car outside. What kind of customer service is that for a disabled person.

If you want to keep your customers you need better customer service. I will use another car rental next time. I'm not sure if those people need more training or could use another person at the counter.

I will never recommend your company to anyone. I will take another rental from another company next time.

Maria Convery

Mariaconvery@***.com

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Hello, I'm disappointed with Costco travel and no longer trust doing business with the company anymore. The blatant disregard towards my concerns is egregious.

Today I tried booking a package and was told my portion due would be $961.69 and then Costco proceeded to charge me $2098.49

When I informed the agent of this based on an alert that notified me immediately the response was that they didnt know why. My credit card was locked for security purposes causing the charge to decline. Upon further investigation my bank told me it had in fact been attempted. I was told by Jay Hornsby to send a screen shot as if they didnt believe Id been charged that amount which I sent.

The response was uncaring and rude. Costco clearly doesnt value my business and its noted.

I will not be using this service again and will cancel shopping here. I expected better from this business.

Please look into the matter. Ive been an Executive Member for years and this feels disrespectful.

i've been trying to resolve an issue with Costco travel to the point of exhaustion with no concern or help from them. I've contacted them via email and phone numerous times regarding a travel package I purchased and was unable to complete.

They gave me an airline credit for $1136.80 usable only with AA. I tried booking a new package which I was informed would be $961.00 for my portion including the credit. When they charged my card my bank immediately notified me that a charge for $2098.00 was charged by Costco. I was still on the phone with the agent who claimed she didn't know why that happened.

She comferred with her manager who said the same. They asked me to send a screenshot to prove that and I did. I also contacted my bank who confirmed this information. Their last response via email was, "I will refer this to accounting" and then crickets.

I told them at this point I am uncomfortable booking with them as trust has been breeched. *crickets* The lack of customer service and response to this time sensitive matter is more than concerning. The lack of care towards an Executive Member or any for the matter is egregious. I don't do business with companies who are this offensive and lacking in decency.

This is a courtesy to all customers who trust this company. Beware!!Find